Search results for query: *

I need the admin tool for a CS-5200 version 3.2.4.79

Is it possible for more than one agent to use the same phone in uccx? Let's say you have first and second shift employees that use the same phone. Or a fill-in agent that logs-in while someone goes to lunch... etc I don`t want to use extension mobility if I can avoid it.

Hello, I have just configured a sip Trunk to callcentric.com. I am able to place calls inbound and out but there is no audio. I think this is part of the problem. "CME2600#show voip rtp connection VoIP RTP active connections : No. CallId dstCallId LocalRTP RmtRTP LocalIP...

Opt11C Rls 25.40b Analog Grd Start Trunks M3903 & M2008 Sets When users call an off PBX Conference Bridge they are prompted to enter their pass code them press #. When the press # nothing happens. If they press it again it works. I turned on the call timer on the 3903 and noticed that the...

Can you Bulk Add NRS routes on RLS 5.5?

I am trying to configure a SIP User Endpoint in a RLS 4.5 NRS. I have SIP access ports on my system and have built the D-Channel, Route, & Trunks. Bellow is a print out of my PBX programming. I created a SIP endpoint for my PBX in the NRS using the Node IP address. I created a User endpoint...

thread1553-1372092 Slider55, did you get your CallPilot T1/SMDI installed? I am getting ready to install one and was hoping to find some examples. Thanks, jnjarboe

Hello, I am working on a multi site system that uses Loc codes. i.e. 7 as the AC2 and 1 - 9 for each PBX LOC. They are connected VIA H.323 tie trunks. The problem is the callers log shows the loc code in front of the number but not the AC2. So they can't use the log to call people back...

Hello, System Info: CS 1000E 5.5 TM 3.1 (Fully Patched) 5 ACD sets TM Generates and updates Corporate Directory daily. Everything works great except the ACD sets. The ACD sets have a DID on Key 3 and an internal extension on Key 4. For some reason the CorpDir shows the Key 4 as their...

Hello, I have just setup Desktop Messaging on a Call Pilot 4.0 system. I have setup Fax messaging and it works great on a one to one basis. However, multiple desktop messaging users want to share the same fax Dn. I can't figure out how to set that up. Any help would be appreciated.

Anyone using an AG1000 for paging? I am getting complaints from users that during and after a page their set no longer sends DTMF. For example, if a page comes through while they are checking Voicemail they can no longer make selections. Another example, they use dictation servers. If a...

Hello, We recently upgraded an Option 11 running 4.5 to 5.5. We did the whole CPU change out to a CPPM, upgraded the SS, upgraded the Call Pilot from 3 to 5, etc. Everything works fine except Symposium Express. When we went from an SSC to CPPM the TN format changed from Small system to...

Hello, I am having trouble setting up ACD reports to a TTY. No Merdian Max, Symposium or CCM. I built the queue a few monts ago and I was recently asked to setup a tty for reporting. It is a CS1000S @ 4.5 Here is what I have so far: ADAN TTY 2 TTY_TYPE SDI CAB 00 CARD 00 PORT 2...

I am having trouble with 81C CP-PIV running 4.5 (CS1000 MG). I am upgrading to 5.5 but it doesn't detect the install media. I used the mkbootrmd.bat to format the RMD but no luck. I have tried the Nortel provided 512MB 5.5 install CF, a SanDisk 512MB CF, & a SanDisk 1GB CF. I noticed a...

Telephony Manager 3.1 does not support M2009 phones. However, some were built in the PBX. When I did a retrieve all they were pulled into the TM database. I see them when I search but I can’t select them. We are trying to replace them with supported sets but cannot delete them from TM...

Hello, I am using ACD NCFW to forward a DID DN to Call Pilot. If I call the DID it works fine no problems. The problem is as follows. Affiliate forwards 1FB to the DID mentioned above. When it comes into the PBX it forwards to Call Pilot like it should. However, call pilot responds with a...

I need help configuring an Analog Terminal Adaptor (ATA) in a M3904 digital phone. The instructions are missing some steps and I cannot get it to work. Any assistance would be appreciated.