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Does anyone know where I could get ver 5 and ver 7 or 8 SIP firmware for the 5212/5224 please. I've been in touch with Mitel and they are looking to see if they can find a version anywhere but I'm hoping someone else might have it. I'm aware that i can't jump up level so might need all the...

Hi, I have set up a hunt group with a DDI, that is called forwarded to a mobile as a out of hours number. The guys that use this have asked if I can change the CLI of the outgoing call to be something different from our main number. I have set the hunt group with no members and they divert it...

Hi, had a customers 5000 go down last week and after a while came back up. The customer said he had a problem with a switch and it brought down a lot of other things on his network, but when he rebooted the 5000 as a stand alone system it still had problems. below is a copy of the error logs and...

Hi, One of our MiVoice Bus systems has created a weird problem with the VM. When you go to the programming page for MLAA the page count just keeps on going up. Also some of the data on the page is corrupt in that you have four 0's as one of the options. Also the pages for the Voicemail boxs just...

Haven't put a system in an 020 code for years and can't remember how many digits are send in a DDI, is it 6 or 7. Just sorting out the database for a new install so I have less work onsite so currently can't do an onsite test.

Trying to set up outgoing cli on a NCP500 with ISDN2. Currently when the customer dials out they send no CLI. If they prefix with 1470 then they send a base cli. I need to set it up so one extn sends out a cli. I have tried filling in the ISDN CLIP field with the full number and with out the...

Have ACD set on a customers system and the managers user the dss keys to see who is on the phone and who is not. My worry is that the extn number under the key is not the ACD users id but the extn number of the phone. As long as the right user log's into the right handset with their ACD id could...

I have a customer that will not use Wi-Fi for health reasons and wants a cat 5 point in an area of her house that already has a 20 pair cable ran to. The house is very large and very old, so running cables in the house has always been a big problem. There are some spare pairs on the twenty pair...

Hi Looking for an XML template for setting up Mitel phones on the 3cx, mainly using the 5330 handsets. Thanks in advance

Hi All, I have a problem with pick ups off an ring group, here is the set up. Incoming call hits a MLAA, then rings the ring group, users sitting near the group would like to pick the call up but can't by any of the typical means, eg 8 or pick up key. All handsets on this floor are in the same...

I have a DDI/DID that rings a ring group of about 20 users. The site is open 24/7 and the customer wants to divert the number over night to a different group. Night service is in use for a different dept and can't me used as the timings of each dept are different. Also tenanting can't be used...

We have a two systems cluster that is using ACD, the customer wants an ACD Skill group that has members from both systems in the same group. Can this be done? If not is there a work around that would alternate calls to an agent on one system then an agent on the other and so on? Many Thanks

Can I jump version levels or do i have to build it up. Eg I have a system that's at version 2, can just upgrade it to 8 or do i have to go through the other levels? Cheers

Hi been using the live application builder to create screen savers and was able to load them into our demo system OK. But when I went to try and load them into our live system I wasn't able to. It came back with a network issue, but i was able to uninstall using this app. Is there any settings...

Hi, I have a CRA at the front end and when a caller presses an option we get the VM prompting that he call is being transferred to that dept. Is there any way to turn that off? Cheers

Been asked to install a bell working of two extns for a customer. Got it all working by using the intercept for each extn going to a hunt group with bell and extn in the group after 1 sec. works fine but i was under the impression that any call forward on the extns will still work and pull the...