Just upgraded to 5.5 and the agent greeting has not worked since. The Nortel vendor has told me this may be the first 5.5 to have ever have agent greeting. I doubted that fact and was posting here to find out if anyone out there has 5.5 working with agent greeting?
We are upgrading from SCCS 4.2/WC 4.5 to CCMS/CCMA 6.0. There are Symon readerboards in the call center and I was told these would no longer function on 6.0 with the current software. I could find nothing about external display in the nortel docs. Is there a software that is availble to adapt...
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