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So we replaced the old 900mhz cordless to the new NEC DECT model tethered to the reception desk 100 DN. We have IPK2 and the ring to extension for door phone relay has always worked on this extension with cordless enabled. The door phone works fine if the button is pressed to handset, but when...

My system is MICS with only a Combo card and a PRI card. I need to use 2 POTS lines and no longer will be using the T1. I don't know what card I need and if keycodes are required like BCM. I don't know too much about MICS and I did browse FAQ. Do I just get a Global Analog 4 port CLID card...

Hi I no longer have any way to contact Avaya support. How can I get the password of the day. I am locked out of telset and element manager. I can get my system ID, but can't find any number to call without an active service account on Avaya site. Thanks

Need 4 analog trunks, 4 VM, 4 IP Telephony and that is it. Wall mount bracket would be good. I have searched my normal vendors and have no luck. I need keys installed. Let me know what you have. Thanks

So I have the easiest AA configured with no greeting recorded until the CCR menu recording. I press 1 for transer to External number using Route, I have Press 2 going to an internal set over intercom, and I have press 3 going to General Delivery mailbox. Has always worked until recently. So...

Hi I have BCM 50 GR6, with 1 door phone and a DOC. I just installed the phone and DOC and the documents for the door phone are great, but the DOC is not so good. I see a power supply terminal under the DOC cover, along with the Normally Open, and Normally Closed relay terminals. I also see...

Hi I am trying to login to a bcm 50, I think 1.0 from the web access using nnguest/nnguest. The documentation looks like the early version, similar to how it looks on a BCM 400 3.6 etc, so I think 1.0. I have full access to telset admin, but I want access to Element Manager. Customer does...

I have a system with 2 lines. 1 line is main Business, and the other is fax & merchant services. The current system shares line 2 as a button appearance on the BCM as well as the other services. Is this cool to do, or will it cause grief? I may try to use analog port and add 9 to the fax...

Currently BCM 50 6.0, and have 3 of the digital cordless nortel 6420 sets. The wharehouse is really large and we have poor reception, plus we can't roam from base to base on the digital cordless. Does anyone know if the digital mobility is worth the cost? Or is there a good WIFI option I can...

I just upgraded from 2.0 to 6.0 so I could use the 1230 IP sets. I can't get the sets to register. It dies and says can't find tftp. I have selected all manual, and all automatic, as well as a combination of both. Any one with a similar issue? I have other IP sets working just fine that...

I have 5 skills in use, and about 25 agents configured for the BCM 400 4.0. I have to add a 4th digit to the system without messing up the contact center. Is it possible to restore the contact center or add the 4th digit without messing it up? I know the call center has DN;s so I know it will...

Currently have 2 32DSM, and 2 DTM PRI in the main chassis. I must add the expansion and another 32dsm. I am not sure on the bus arrangement. Any advice would be great. Can I put the DSM on the expansion or do I need to totally reset the mbm modules. Thanks

Is there any way to setup agents at remote sites without using IP sets at the site licensed for Call Center? I have a a skill that I need to be serviced at a remote site. both sites at BCM, and VOIP gateway trunks between with coordinated dialing plan and remote package with MCDN. We use VPN...

Help, After any call inbound is disconnected, the call rings back the office. Any ideas? Seams like line 1 calls back, regardless of the original call.

OK, so I updated the BCM400 3.7 to the GA 4.0 version, and now my Tapit and play back no longer works. Our support ended in may with Tapit and they are not helping. We are renewing support, but I am trying to fix it in the meanwhile. I added the ee_admin account back to bcm accounts in hope...

So I had two MBM's changed under warranty. I powered down the system and installed them 1 at a time. The MBM's are DSM32 that are being removed, and the new ones say DSI on the front, but they are still 32 digital stations. I set dip switch's the same, and all users extensions are now on a...

I need to replace the entire BCM. Currently have 3.7 software version, two PRI MBM's, and 2 DSM32 MBM's. Contact center is in use with 25 agents. Is there a migration from the 3.7 to the 4.0? I have done many inplace upgrades from software version 3.7 to 4.0, but never a total replacement...

I have 99 IP seats licensed, and we ran out of ports. I don't see any overlapping ports from digital etc. How can I reset the port range? I am considering the application DN reconfiguration? We need to have all 99 sets online. I have done a cold reset, and by default it has only 15 ports...

I have BCM50 and need to add the 1 port expansion auth code today for a PRI upgrade. I totally forgot to have the keycode file generated by my reseller last week. My CUT is 8:30 Eastern time, and my reseller opens at 9am! Thanks

I have my scope setup, and DHCP is enabled for Phones Only, but my sets are grabbing DHCP from the network. I have many other sites that work just fine. I have all the latest patch's installed. I have 80 phones to install tomorrow and it would suck to have to do them all manually. Help...