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in AACC you can specify application short call thresholds but setting this threshold doesn't seem to have any impact on reporting as far as I can tell. If I look at formulas there's no reference to this value at all. My hunch is that this Short Call Threshold can be set and perhaps referenced...

Got ourselves an annoying problem. We have a MAS Server 7.0 integrated with CS1000E AML. We have a WAV file uploaded to the MAS which is linked to a Music Route that we use for the contact center. Problem is the music is always starting at the beginning of the wave file rather then coming in...

Hi Folks, I have to remove a Meridian Mail column from a working Option 61. The MerMail is on it's own pedestal and is DC powered, the system is already decommissioned; I just need to physically remove it. My question is how to I remove the DC power without killing myself? This system has...

Hi folks Having an issue with the following Site A is trying to call ext 1234 at Site B. Site A and B have tie’s between each other. Programmed ext 1234 as a DSC using RLI 1. RLI 1 routes calls to Route 3. Call arrives at site B via Route 3. Route 3 has a TARG of 5. Ext 1234 has a TGAR of 5...

Hi folks, I have a bunch of repeating errors in our logs because of broadcast music license issues. Is there a way for me to supress these erros as they are a) annoying b) filling up the log. Cheers!

Hi there, I'm converting a couple PRI's from NFAS to FAS. I Know I have to remove the trunks, the existing D-CH and then program them up again but my question is regarding the Clock Controllers. I have clocking on the two loops in question, do I need to remove these and put them back in...

Hi Folks, Does anyone have a 2033 conference phone programmed on a CS1000E? If so could you provide me a printout? need a sample so I can build my template..system not installed yet. Any help would be greatly appreciated. Dominique

We just installed a Branch Office connecting back to our main site. The problem I have is the main site has a receptionist already who works off DN 0, the Branch office also has a receptionist so I cannot configure her as 0. (I've configured her for the time being as 8900) What I would like to...

Ok got a good one for you guru's... I have an Analog TN in my PBX, it's ext 8508. When I call this DN internally the modem picks up no problem, everybody is happy; however, if I assign a DID to this DN and call the DID the modem doesn't pick-up, it's as if it's not ringing but when I stat 8508...

Hello, I enherited a system that uses FCAS tables which I have never personally used and I am very confused!!! When I look at how the PBX dials NPA 1416 it goes out via RLI 102. When I print RLI 102 I see a number of target entries. Entr 0 Route 9 (Main PRI) FRL 2 FCI 102 Entr 1 Route 9...

Hello there, Hopefully a simple question. I have a route that I use between my rightfax server and my PBX; route 100, it's setup with 4 trunks. What I need to do is if all 4 ports are busy to give the customer a busy signal; right now the calls are defaulting to my attendant and she obviously...

Hi Folks, We have a CS1000M with about 700 IP users, we've been on this system for about 4 months now and we've noticed that our Analog lines off our PBX are very unstable and disconnect often about every two hours. Has anyone else experienced this issue with an "IP" system? Have you been able...

Hello, We recently moved our offices and since the move our Rightfax (Using a brooktrout tr1034) has been having issues intergrating into our new CS1000M via TIE T1 (robbit)but it worked perfectly at our old office on our 81c. The loop comes up no problem, my rightfax jobs start no problem...

Hello there, We recently upgraded to corporate licenses and I would like to pull a report on the maximum number of licenses that were issued. I can't seem to find a historical report that would allow me to see this information, the only thing I found was in the NCC under license manager...

Hello, spent most of the afternoon searching posts for help on the above matter but having no luck. We have SIP trunks between our offices over our data network and we have interoffice dialing codes etc. My question is, how do I tell my switch that when someone calls a specific number for...

We just recently started a pilot group of @ Home agents using a Nortel Connectivity 221s router and 1140E IP Phones, so far things have been working great voice quality wise and to our surprise our biggest problem is not with voice quality but with Internet drops. From time to time our agents...

We recently began to network calls between our 4 call centres using SIP trunks and Contact Centre 6. So far everythings been working well but I do have one question in regards to transfering calls. We were told by our inter-connect that agents should never transfer calls into a CDN that...

Hi, I need to route a few DID's to a RightFax server that we have connected to our switch via a Tie trunks. This server has been running off our switch for a while but it's only been used at this point to route outbound faxes which has worked fine; however, when I try to route an inbound call...

Hi, We have a CS1000E (81c) running 4.5 and TM 3.10. I am trying to getup the Corp Directory to upload to the PBX but I'm not having any luck. I'm able to generate and view the corp directory file in TM Manager however when I run the schedule to upload it to the PBX the job just sits in queue...

I just started looking after a BCM400 and don't have much experience on this platform. Anyhow, I have a bank of two T1's with AT&T and for whatever reason after so many days some of the lines/ports stop taking calls, it's totally random, if I reset the spans all channels work afterwards but...