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Our 61C is currently hooked up to an Equitrac system for call details and reporting. Due to the size of our system, we are not able to track extension-to-extension traffic on Equitrac, as the volume of data would be too large. Is there a way to track extension-to-extension traffic on the...

I hope there's a simple answer to this. Our Call Pilot does a weekly back-up to tape. Does that back-up include copies of every message on the system or just the accounts and settings, class of service settings, etc.? How about user greetings? If we needed to restore the system from the...

We have a user who gets the following error in a CallPilot Server window everytime he opens Outlook: ************************ Invalid credentials. Please check your LDAP account and password. Would you like to retry the connection? ************************ None of our other users are...

When checking my Call Pilot to make sure that the time changed over the weekend, I noticed that while the time IS correct, the date stamp on messages is now February 11th (2/11) instead of November 2nd (11/2). The system did this automatically and I'm not sure why. I also don't know how to get...

We recently upgraded to a BCM 450 switch. In the associated Call Pilot, is there a way to block messages to a particular subscriber mailbox? We have an employee going on leave and she does not want leaving a message to be an option for callers, but she does want callers to get to voice mail to...

We currently have Call Pilot 4.04.04.17. Employees receive an e-mail notification of any new voice mail messages, but the e-mail does not contain an attachment of the actual voice mail. Are there settings we can adjust in our current system so that we can have the actual voice mail attached to...

I have an analog TN attached to a fax machine that will not come off BUSY. I have disabled and re-enabled it and unplugged the physical line itself, but it still comes up BUSY. The entire analog card is not busied out. Any suggestions on what might be the issue? The line worked until...

I have set up individual SCLs for extensions in our company, but now I'm looking to create a global speed call list that everyone in the company can use. We call extensions in a particlar company often so would like to set up each direct dial at that other company (a small company) in an SCL...

I have an employee who is trying to dial a local number but keeps getting a fast busy. The area code is the same as our own, so I know that's not the issue. I also checked to make sure the NXX was in our system and it was. The number can be dialed from our cell phones - just not from our...

Our main office has a 61C (Version 2921, Release 3). We recently opened an office in another city which has a BCM (Version 4.0). We would like to set up 5 digit dialing between the switches so that neither office has to dial the entire phone number to reach someone in the other office. Is...

We currently have two offices just down the street from each other. An employee in one office is moving to the other office and would like to retain his current extension. The two offices have separate switches but have four digit dialing enabled between the two. My plan was to wipe the line...

I'm brand new to the BCM400. I created a new phone by copying an existing extension. All seemed OK, except I found that the Priv. and Pub. Received #'s took the ones of the phone I copied. When I try to revise the programming so that the new phone shows its own extension number there, the...

The receptionist in one of our offices has an NTDU92 IP phone with two add on modules. She would like a Bluetooth type headset that will allow her to answer the phone if she needs to step away from her desk for a minute. Does anyone have a recommendation for a headset that would meet her needs...

We just opened a small office and a BCM400 was set up. I was given basic documentation but nothing that gives me details on how to set up a new phone, copy an existing one, how class of service restrictions are programmed, etc. Does anyone have a link to detailed documentation? The ones I've...

We have a user who has a 3904 that he uses for speakerphone conference calls. He currently moves the phone from the back of his office to the middle when conducting a speakerphone call, which causes a wire/tripping issue. Is there any kind of wireless speakerphone accessory that could be moved...

This may be the stupidest question posted here. I have a 3902 with a desk mount base. Once I get the base off, I know how to change it to a wall mount. But I can't get the base off. Is there a release tab somewhere or a special way to get it off without breaking it? I've tried prying it...

Our Meridian 2250 Console is frozen on BUSY. I've tried disabling and re-enabling the TN and the box hsa been rebooted. Calls currently will transfer to the next point of coverage but when the forwarding is activated to send it to the night recording, calls just ring out. Any suggestions are...

We have a small Help Desk set up consisting of six 3904 phones. Each contains a unique extension number and rollover for the individual, as well as two appearances of the MCR Help Desk extension. How would I go about forwarding that MCR line to an outside line after hours? Just forwarding the...

Can anyone tell me which, if any, Bluetooth headset is compatible/recommended for use with 3904 phones? Any help is greatly appreciated!

Our Call Pilot 4.0 sends e-mail messages to users whenever they receive a new voice mail message. The users love the system, but the messages appear in Outlook as coming from: Postmaster@srvch_callpilot.chicago.[firm mail server domain].com Is there a way to customize that so that the FROM...