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I have a BCM50 ver 3, they want to use Line Redirection to send calls to a cell phone. The redirection works, but it grabs a line to make the call and therefore ties up 2 lines for the duration of the call. The customer has the Call Transfer feature from the telco, and can the link feature to...

I have two BCM50's ver 2, connected with 4 VoIP Trunks Calls between the site to individual DN's or to the opposite end PSTN work fine. Using CDP with location A being 7 and 221-250 DN's, and location B being 8 and 321-332 DN's Dialing 722X from location B reaches the correct DN at location A...

I have a BCM50 rel 2, all available patches loaded. In the CallPilot Greeting Table Setup we have set Menu Repeat Key to 6. In testing, pressing 6 does nothing and after a few seconds we get the 'Exiting the system' recording and the call disconnects. This also happens at the end of the...

Our customer has a BCM50 ver 2 software. The Auto Attendant picks up, plays the greeting and continues to CCR Tree 1. At the end of that greeting there should be a short pause and then the call should get transferred to the General Delivery Mailbox. It works this way on our test system...

Hi I am having trouble getting the software update to read patches from my ftp site on my version 2 BCM50's. It works fine on the half dozen version 1's we manage, but I get a 'failed activity' error.....rather cryptic. If I wasn't able to perform the upload successfully with the version 1...

I have 2 BCM50s, each in a different city, connected with 4 VoIP Trunks. System A can call System B internally, and use System B's Pool A lines for external calls, no problem. System B can call System A, and can use System A's Pool A for external calls no problem.....but when they try to dial...

Haven't been able to find anything on this in the docs. Does anyone know if you can pass command line parameters to the Element Manager. I would like to set up shortcuts/hyperlinks from our customer database that techs would click to start the Element Manager with the correct IP address etc...

Haven't been able to find this in the documentation....the BCM50 has 10 voicemail ports, so I'm assuming there are 5 DN's associated with VM. Does anyone know all the DN's? 395 and 396 of course, but what are the rest?....or is the BCM50 Call Pilot different than the CP100/150 in that aspect...

I have 2 BCM50's connected via VoIP trunks. When dialing system to system with the dialing works fine. Both ends are 3 digit DN's with 4 digits being recieved....ie: this end dials 7221 to get the far end DN 221....far end dials 8221 to come back When dialling thru the VoIP trunks and...

I have been working on this for several weeks now, read the applicable posts in this forum, reviewed the documentation, and have not been able to resolve this issue. I have 2 BCM50's tied together with VoIP trunks, each BCM has an i2002 connected to it via VPN. Calls from an ip phone thru to...

Having trouble logging into a CallPilot via the telset. Able to log into the BCM50 with the telset, the BCM50 with Element Manager and the CallPilot with CallPilot Manager. When try to log into the CallPilot via F983, get LOG: and I enter 1020000, then the telset login password as specified in...