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Hi, I have a customer that has a T7406 setup with two handsets. I have wired a third extension to the base and when I try to register the third handset, it kicks the other two handsets off...All handsets have unique IDs and I have tried to register them one by one with no success. Any idea...

Hi Folks, My customer wants to change his mailbox COS on the Flash so message length can be reduced. People keep leaving really long messages, and the mailbox gets filled up fast! Will a new COS fix this? Which COS would work best? I can't seem to find my manual for the Flash! Thanks!

Hi Folks, I have a customer that wants to share Line 2 on his CICS with his fax machine. How do I program the Fax DN to filter out fax calls? Customer would like the fax to answer if it is a fax, and to ring on all phones if not...I have the fax machine on the IATA, assigned it as Fax DN, but...

Hi, One of my customers has a CallPilot 150. I thought that I had this fixed, but once in a while (usually after a power glitch) the CallPilot has an unusual problem. The Automated Attendant answers and transfers the calls just fine, but once the call gets to a mailbox, the system says...

Hi Folks, Anybody have any problems with the new(er) T7406E phone? One of my customers gets horrible echo when there is background noise, and the microphone seems to be too sensitive. Sometimes they can barely carry on a conversation. Any thoughts? Thanks!

Hi, My customer has an IP400, and has the Auto Attendant programmed to dial out to a cell phone if they press a specific digit. The cell phone number changes weekly, and the customer states that the system was setup to automatically change the appropriate cell phone via some kind of schedule...

Hi Folks, I am having a problem logging in to the BCM 400 from LAN 2. Once I see the main menu, I select Configure/System Admin. The system prompts that it is downloading Java Files from the BCM and to wait, but the next window that pops up is just blank! I never get to the login screen...

Hi, My customer has a BCM 400 with PRI. When they make outgoing calls, the outside called party sees random names of employees wirthin the business instead of the company name! There are no DID lines, so the Telco doesn't have this information...any thoughts?!! Thanks!

Hi Folks, What is the default password to reconnect to the Contact Center in RCC? My customer can't get a,t realtime data, and I asked her to try to reconnect to the server, but she lost the password! Thanks!

Hi! I am trying to set up a Hunt Group on a CICS. I have the overflow going to the Receptionist. When testing, the call ends up FLASHING ONLY at her phone...it won't ring. What am I missing? Thanks!

Hi. I need to change greetings on a Cinphony ACD. What are the feature codes for changing greetings? Are there any other helpful feature codes to know? Thanks!

My customer purchased a second T7406 handset to work with his base set. I hooked up an available DN, but can't get the second handset to be recognized. I did assign it as handset 2. Any suggestions?

A customer has an unusual problem with cell phone callers who use the AA to dial directly to extensions. Calls are often misinterpreted and end up at Extension 110. Will software upgrade fix this cell phone issue?

OK to upgrade directly to 3.1 from 2.0? Any potential pitfalls?

I changed the digits from 2 to 3 on a CICS, and now I need to change the Call Pilot number of digits to 3, too. Is this possible without starting from scratch?

Anybody use the MCK Extenders for Norstar? How do they work? Do you need a MCK on each end? Is it true that you must have a fiber between locations, or can you use a good DSL connection? Thanks!

How many remote (off site) users can I successfully connect to a BCM 50? I have a customer who has two offices, and I would like to install a BCM 50 in one office, and connect 5 IP phones via DSL internet from the other office. Will the BCM 50 support this? Will the DSL service support this...

Hi, I am trying to connect a Bogen Zoned Paging Adapter to my CICS 6.0 via CI Trunk port, but can't get the KSU to recognize the port to use it this way. Is there a workaround? Thanks!

I have a Startalk Mini and want to connect it to a CICS. What versions of software support the CICS, if any? Thanks!

My customer wants to share his fax line on the CICS. How does the Fax DN accomodate this? On what software version did Fax DN first appear? Thanks!