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When importing .wav files onto our Call Pilot server (v 2.01.27, they play to callers with a constant lisp/sibilance. We do not get the lisping when we play the files before uploading, but once we do, and they play for callers, the lisp/sibilance is VERY heavy. Anyone else have this issue?

I'm asking about both of the items, because I don't actually need help to do them, and have been working with Symposium for a couple of years, but I'm getting challenged recently by a new co-worker of mine. Activating Scripts: In the past (past employer) I've had to make changes to scripts...

This user was logged in Monday OK, but came in yesterday to login to her phone and could not. She is at a different location than I am, but I've checked her programming (this is basic ACD - no symposium, no agent IDs), and checked that she was logging in correctly (lift handset, press green...

I've read previous posts about this, but resetting in LD 32 (CPWD l u) did not work. It's an Opt11/CS1000 running Succession 3, and below is the phone IDU info: M3900 TN: 015 0 00 10 TN ID CODE: M3904 NT CODE: NTMN34BA COLOR CODE: 70 RLS CODE: 07 SER NUM: A14AD9 I've also flashed the...

I have a user that is the "Receptionist" and she uses the Feature 986 to transfer calls directly to mailboxes all the time, however, it does not work if her phone is ringing, or she has another call on hold. For example, she can transfer me if her phone is idle. However, if I'm on the phone...

A site of our is using Meridian Mail, and there are three mailboxes that is having issues with the Revert DNs in the individual boxes. When going to MB 25538 and inputting ext 25566 into the Revert DN field (this is just another user's phone), pressing 0 at their mailbox greeting returns the...

I have a 2616 programmed with a key expansion module. The programming is below. The user sees/hears the phone ring when the lines programmed on the module ring, and the module definitely has power, but the user cannot answer the lines when she presses the ringing button. Is there some sort of...

I am having a HARD time acquiring a TN in Configuration using the Web Client. I've used desktop clients for older versions of SCCS, but this is my first time using the web client on SCCS 5.0 (I think that's the version #). Anyway, I'm not sure if there's something special I need to do to...