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Hello, Does anyone know how to reconfigure a CISCO 7970G VOIP phone from DHCP to a Static IP? When I unlock the settings for the network configs, I don't get any soft keys to edit anything. I seems to be stuck only on DHCP. Thanks for your help.

Hi everyone, I have a new analog card that I placed in Slot 14. When I perform a STAT on it, I'm shown that all units are UNEQ. However, when I try to build an analog phone through TM, I get the error "Incompatable Wireless Card Density" SCH0810. I am also unable to build a phone through the...

Hello everyone, Is there a way to retreive call information showing what numbers were dialed and from which DN by using CS1000 TM? Or does additional software need to be purchased? Thanks you for your help.

Hello, I'm having problems with my holiday list in Symposium and Application builder. I need to adjust the holiday dates but I can't seem to find the list to edit them. Thank you for the help.

Hello, My Call Center wishes to add the M3900 expansion module to their existing 3904 ACD telephones. How do I go about to make the TM server recognize the new keys? Do I need to delete the phone and recreate it? Also, the Call Center wishes to use the expansion module as a sort of...

Hello, I am trying to update the time on all of the phone sets through CS 1000. I know this can be done using LD 2 and the STAD command, but is there a way to do this through TM without having to use the system console? Thank you.

Hi! I've been trying to get the Symposium Call Center Graphical Real-Time Display to work. Once it is installed, and I try to run it, I get the error: Run-time error '429'- ActiveX component can't create object. Any suggestions?

I am trying to install Symposium Express Call Center Client on to a Vista operating system and having all types of problems. I am using a Windows Vista business edition. Any suggestions would be very much appreciated.

Hello, I just had all 6 phones at my call center show "fast-busy" when trying to dial an outside line. Any suggestions? I'm still pretty new to the Norstar way of life. Thanks!

I am new to the Norstar system so I am still learning the features. I have a user that when she is on the phone taking a call and another person calls her, the caller is routed to our call center instead of her voice mail. However, when she is not on the phone, her voice mail picks up. Any...