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  • Users: scottydont
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  1. scottydont

    Call Log External Dialing

    Hi All, I heard that in order for a user to call a number in there i.e. missed call log they need to edit the number and put 9 in front of the number before the call will go out. Is there a way around this? I have a customer who wants to simply select the number in his call log, hit dial and...
  2. scottydont

    Call Transfer Confirmation Tone?

    Hi All, I have a customer who wants to hear a confirmation tone when a screened transfer has been completed. Bascially a call comes in, the call is transfered, the staff memeber announces the call to the destination extension and then hits connect. The customer wants when the connect is...
  3. scottydont

    SRG50 Dial out Delay

    Hi All, I have a CS1000 4.5 and a SRG50 with 8 users. Problem I am having is when an SRG site user who is registered back to the main site tries to dial out via the SRG's local ISDN there is an 18 second delay before they get ringback. The call goes out fine and I see the call go out on the...
  4. scottydont

    M3905 Change from Buzz to Ring

    Hi All, Hopefully somone can help me out with this one. I have a handful of 3905 agents and they want their phones to ring on incoming calls not buzz as they currently do. I have tried changing the Buzz to RNGI/RNGB in the class with no success. Is there any other promts to add to the set...

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