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I have a customer with an old (6.2) System Manager. Its certificates have expired, and the normal procedure to renew them no longer works. I was wondering if there is any way to set the date back to before the certs expired so that they can be then renewed. I can find no information on how to...

I have a customer that uses analog stations on a 911 console for non-emergency calls. These stations are members of a DDC hunt group. The customer was recently upgraded from 7.1 to 8.1. After the upgrade, calls that are transferred to the hunt group lead number do not show the correct...

I have a customer which is a school district with a virtualized CM and G450 and G430 gateways in the individual locations. They are on 8.1. They have an issue where pages are disconnecting after exactly 2 minutes. The customer has a Bogen P135 Intercom system, integrated with the CM using a...

I have a customer with a CS1000M Single Group (Option 61C) and a CS1000E chassis, both on 7.6. There is a T-1 between the two locations that is being used as a data pipe. On each end is a SR10004. This has been in place and working for years. They are using Session Manager for network...

I have a customer who is a hospital. At the main location they have two G450's with a mix of analog, digital and PRI cards. Most of the phones are IP. They wanted to add a G430 with two MM711 cards for fax machines. Gateway is up and cards have dial tone, but when they call outside numbers...

A customer of ours reported all stations on a MM716 dead. When I pulled the board, a single port on the circuit board was burned. There was another borad onsite with the same port burned. I am guessing that we replaced this board once already. There is obviously an issue with the station...

I have a customer who wants a "System" list of 150 entries. I know that Enhanced Abbreviated Dialing should allow this, but when I create the list it only lets me set the size up to 100. I have verified that Enhanced Abbreviated Dialing is enabled, and that my code size is set to 3. Any ideas?

I have a customer on 7.1 who has a 3rd party voice mail (AVST) connected to their CM via SIP. Session Manager is sending the voicemail hunt group extension to the CM as the originating party on calls outside the system. There is an entry in the Public Unknown Table for this extension, but the...

I have a somewhat complicated scenario on a new install that isn't working. Customer's main number rings to a VDN for a vector. Option 1 transfer the call to a hunt group, with both coverage path and night service set up. There are no members in the hunt group. The night service number is a...

We have a customer that I am installing a new CM 8.1 for on a G450 gateway. They are using centralized licensing. I know that I have to use both the Host ID and location number to generate the licenses in PLDS for the CM, but I have been told that I have to generate the AVP license on just the...

A customer of mine is having the following issue. They have multiple sites with G4540 gateways, a core, and ESS and LSPs. Each is in its own network region. The core site (NR 1) and the ESS (NR 2) have multiple PRIs each. Their long distance routing is split between the two locations because...

I have a customer who has a CM release 6.3 with a main, an ESS and 5 LSPs. Right now all registrations for IP phones are going to CLAN cards, and they want to change that to using the PROCR. Right now on the main location H.323 Registration is set to n. I know that I have to change that to y...

I have a customer who has CM 7.0 virtualized at its main location, with 7 LSPs scattered around town. Each LSP has local POTS lines. They want the LSPs to use the POTS lines for 911, and for all calls to go out over them when they are in survivable mode. Is location based ARS routing the best...

I have a customer who had 4 Nortel Meridian systems linked with PRIs with Callpilot as a centralized voicemail. One was a very old Option 11C, which we replaced with a CM. We used QSIG on the PRI to link the CM to the main CS1000. Calls are processing properly, but when a call covers from the...

I have a customer who had 4 Nortel Meridian systems linked with PRIs with Callpilot as a centralized voicemail. One was a very old Option 11C, which we replaced with a CM. We used QSIG on the PRI to link the CM to the main CS1000. Calls are processing properly, but when a call covers from the...

I have 50 sites that are going to upgrade from Option 11C 3.0 to CS1000E 7.6 with CP-MGS cards. I have done dozens of upgrades to 7.6, but never from 3.0, although I have done upgrades from SSC to earlier versions of CP-PM (5.0, 5.5, 6.0). Because there are so many sites, we are staging the...