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When I add an IVR device to a conference, I cannot disconnect it once the conference is over other than physically resetting the device. In this case the IVR device is a phone coupler going to a Riedel intercom system. I read you can make a short code with the extension number and set a time for...

Hello I'm having a problem where when you call a certain extension, instead of the call going to that extensions mailbox, the call goes back to the callers mailbox instead.

Hello, I have an issue with one user. When an internal call is made by this user and he hangs up, the receiving party has a blank CALL button in history(9608 phone).This only happens in history when he makes the call; if you call him and it is logged in history the CALL soft key button appears...

Due to the rash of accidental 911 calls I will be changing the SC from 9 to 8.I just want to make sure there isn't some type of FCC or city regulation where guests coming into the building can call 911 without having to enter 8 first in order to dial out in case of an emergency.If this is the...

Has anyone done this? On an IP500 I have one Cat6 cable run from a POE switch to an office where I need to add a second 9608 IP phone. I connected the second phone to the computer port on the first phone with a brick power supply in between to power the second phone. It seem to work fine so far...

I it possible to keep the ring tone of the bridged user? We have 9608 and 9611 phones. For example, on an extension 4545 with three different bridge appearances on it; is it possible to keep the same ring tone of the bridged line? Now when bridge appearances ring on 4545 the all have the same...

We are having a new Page Pac system installed and I'm trying to understand the zone activation. The TAC is 88; when this is dialed there is a stutter tone then you dial 21 for a page to all speakers. I can find one port assigned with an 88 TAC,in the dial plan dac is in the second column of 8...

What are the dangers of call forwarding off network? We have a sales manager who will be traveling internationally; is there a possibility of toll fraud? I'm not even sure it will work internationally. Thanks I'm a little dumb on this subject.

Hi All, I have a Definity G3/V9. One of our employees is complaining about Auto Messages from outside which does not roll over to vm (I guess it must stop after a few rings then redial). It will ring until they answer and when the do they get the message "connecting Caller ". It seem like a...

Need help on this one. On a few stations the caller ID display disappears after a couple of seconds. This is for both internal and incoming calls from outside. This problem only occurs an a few stations. thanks

Hello, I'm having problems loading Procomm on my Vista laptop. I did a search and Helgraeve makes a program which is supposed to run in Vista with no problems. Has anyone tried this ? Thanks

How do I reteieve information ? I am using Procom and an Octel 250. When in enter menu 16 and select a choice and press ENTER. I just get the message " Begin file transfer...Initiate transfer on PC now... Press Ctrl-X/Return to cancel....Presss any key when transfer is complete. " It just...

Is there a way of having 10 members on a conference call ? I have a Definity G3 Si V9. I seem to be limited to 5 members, also tried to make a bridged extension but again the system only allows 5 persons to be connected at the same time.

I had a power supply and fan alarm on our Octel 250. Repalced the fan, but vendor sent the wrong power supply. There are three power supply in the Octel 250 and it was running on two. Is there a way of getting through the boot cycle with a powersupply failure alarm until I receive a new power...