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We're having what looks like a routing issue and I found those neat SDS tools, which look awesome, but we can't see all the records, as it's truncated. Is there a buffer we can open up to see it, or can it be exported? We think the real issue we have is that ARS entries aren't being properly...

Every once in a while, an entry in the DID table disappears. Callers just get a failed call. There are only two of us with access aside from the vendor and we're certain we're not deleting it. Is this a known issue or is there a log that can tell us who deleted and when? Thanks! Al

Two questions here. 1. How can we check/set the MBG recorder server setting without going to the physical phone? Our phones lose this setting, we haven't figured out why and the only way we know to check/add is to drive to the location, check it and reconfigure it. While it seems easy for the...

We cleared out the IP Telephony Inventory Moved Phones DB by acknowledging them all and clearing it out. A couple days later, there are 4 pages of moved phones and aside from the ones we actively tested with, we know none of them moved. If we're not physically moving to another data jack...

When new 911 alerts pop the DNC client on our Security PC that is purposed for CCTV cameras, it blacks out the cameras and the PC needs to be rebooted to correct. Has anyone heard of DNC conflicting with other apps? We have this working flawlessly in a different building using the same setup.

Has there been any functionality to Revolutions to filter alerts by building/property? Our Security staff needs a way to get alerts for the building they support. We're on Revolution 2023.1.2.6014 Thanks! Al Feinberg MiCollab 9.7.1.103-01 Mitel Standard Linux 11.0.106 OVA 9.4.1.8 MiVoice...

MiR/Powerplay discards call shorter than 20 seconds. Is this hard coded or can we modify? Seems we get many calls shorter than 20 seconds and the call center staff would like to review them. Thanks! Al Feinberg MiCollab 9.7.1.103-01 Mitel Standard Linux 11.0.106 OVA 9.4.1.8 MiVoice Business...

I think I know why Queue Unavailable Answer Point Directory Number in programming YSE isn't working. All the agents in all our queues are Present! Logging the Agent out from the phone, doesn't change it. Logging them out in Ignite also doesn't change it. How does the Agent change their Presence...

Anyone else having voice quality issues this week? Seemed to have started Tuesday. Audio drops out, both sides of the conversation, 6920/40 desk phones, both admin and call center staff. https://oneview.mitel.com/s/trust Reporting service degradation on Contact Center and Phone System...

Where can we see or modify the Agent Default Password for Ignite? Is it set in YSE, MiVB, somewhere else? We do use AD integration to MiCollab, then we sync to YSE, Username populates to something that isn't their network credentials, we manually modify to first initial last name. We also...

All our subroutines check for logged in agents before we queue the call and it works great. Is there a way to continue to check after the call is queued so if calls do get queued while an agent is on a call and then goes Make Busy and logs out while a call is still queued, the caller doesn't...

I have a working menu with press choices configured. I've added a new press choice, added the condition and assigned 6, I want to send it to a Subroutine, but couldn't get it to work. I change to a transfer with a known working extension, for both, I get "That is an invalid selection". I can't...

We've found multiple instances of Call Center Agent phones losing (or even changing!) the SRC IP setting in MiVoice Border Gateway settings on 6920 phones. Depending on the employee, we can sometimes walk them through checking and updating where necessary. Others aren't so tech savvy or simply...

MiR stopped importing new employees a couple weeks ago. Getting error: During the execution of the job User Import of the job type THIRDPARTY_CONNECTOR the following error occurred. The job execution reports: "Import/Export - error while loading data." Today, we're getting these alarms over...

We synced MiCollab Updates in Bulk Provisioning yesterday, most had Company Name change from AD, seemed harmless. Turns out it updated everyone's cell numbers and turned on External Hot Desking Enabled. Ticket pouring in for calls now routing to their cell phones. We would expect that it...

We want to clean out agents that have left the company, but retain the recorded calls. We've removed from MiCollab/MiVB and removed from YSE. What happens if we remove the MiR profile? Will the calls still show in PowerPlay, minus the agent name and extension? We'd like to re-use the agent IDs...

MiCollab PC client (9.7.112) won't start up. I've reinstalled 4 times and repaired once. When I open it, I see the icon in the tray, but the app doesn't open. When I hover over the icon, it disappears. I reinstalled from the saved MSI and from the link on the deployment email. Other user have...

NuPoint Unified Messaging Build: 20.6.0.4.0 Message light has worked fine forever and recently stopped working. Messages in two mailboxes lit lights on 3 alternate extensions defined in the mailbox. Missed call message lights the light, so we know the actual light works. It just randomly...

Can someone share a configuration guide for the TA7102? The vendor sent one, but it's just 12 pages of how to plug it in and log into the mgmt interface. I found another doc that's 1101 pages, overkill for sure. Looking for basic setup guide somewhere in the middle of 12-1101 pages. :) Network...

I exported employees from MiR and opened in Excel. Each employee has multiple entries, some as many as 4. If I filter by OrgaUnitImportKey, it filters out most of the duplicates, but not all. It leaves some blank records with the same key, assuming for the same employee. Why does the export...