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Hi, Is there a way in which i can ring a group of phones (similar to group call)but have it stop ringing when someone picks up a phone?. The scenario is this we have a problem with client services not always being around at their desk's, so what is required is for the receptionist to be able to...

Hi im trying to block caller ID using CPP FFC, but I am struggling can anyone help? im going into LD 57, doing CHG FFC CODE CPP but then when i type in CPP *450 i get the following SCH030 CPP SCH030 CPP SCH030 CPP SCH8893 CPP

Hi, Is there a way of retrieving a list of FFC's from my switch? i want to know if there is an FFC setup for "make set busy" i have i2001 phones and need this feature to aid in a hunt group. Simon

Hi can anyone help, I've seen a previous thread about this howveer it tells you to install SU4, but where can i obtain this from. I have Call Server Rls 4.5 and OTM 2.20 I want to get DBA working to log CDR, as we need to monitor a specific extension. However i keep getting the "incorrect...

Hi, I have a nortel cs1000 and use OTM, im wanting to setup myself as a supervisor so i can monitor agent calls, i know i need to use acd etc but how do i find out Supervisor ID etc, step by step instructions to setup would be great

Hi, I have a couple of questions, firstly does anyone have userguides fort he smile software as I cant find any anywhere? Secondly, when someone rings switchboard and asks to be put through to an extension, the switchboard can put straight through but if there is no answer, it bounces back as...