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Does anyone know of a way to generate a recurring event in Avaya Call Manager. I have several variables configured that I use to count the occurrences of various calls (i.e. number of times calls are received from a specific ANI, or number of times a specific path is taken in a vector, etc.)...

The title pretty much says it all. I have a trunk group made up of 8 PRI circuits. It has a primary and a secondary D-channel specified. My 8 PRIs are coming into our building on 4 different DS-3 facilities and we need to take one of the DS-3s down for maintenance and it happens to be one...

I have a type-4622 phone set that is having trouble parking calls. To park a call, the users presses "transfer", followed by "Call Park." As soon as the "Call Park" is pressed Denial Event 1002 occurs -- even before there's a chance to enter a parking spot extension. The user does have idle...

Does anyone know of a way to include an Asterisk (*) character in a variable string in Avaya CM. I need to build a digit string to send to an adjunct system (using a "converse-on" vector step) and the string needs to include asterisk characters in the middle of the string. I know how to...

I have configured a type-2500 analog station with a DID#. I can receive calls at that station and use the hookflash & FAC to put the call on hold and then hang up. However when I do that, I get recall ringback immediately at that station. If I then go off-hook, the call is reconnected. If I...

I apologize if this has been addressed before, but I couldn't find an answer by searching previous posts. My CMS System is automatically generating a backup file of some sort at 2:00am every morning. These files are being stored on the server in a directory labeled "NFS_backup". I assume...

I'm trying to build a "Converse-on" step in a vector to send a string of digits to an outboard piece of equipment. I am building the digit string based on the contents of certain vector variables, some of which are global and some are local to the vector (such as VDN). The outboard equipment...

We have a situation where, during a conversation, an agent needs to refer frequently to the incoming CID information displayed on the phone set. However, if during the conversation, a second call is presented, the displayed information is overwirtten by the CID of the ringing call. This is not...

In our call center, agents receive incoming calls, and they also make manually dialed outgoing calls. Agents also have access to several skills/splits for incoming calls. On our CMS reports we can easily see the number of calls handled. For incoming calls we can see the peg counts for an agent...

In our call center, agents receive incoming calls, and they also make maniually dialed outgoing calls. Agents also have access to several skills/splits for incoming calls. On our CMS reports we can easily see the number of calls handled. For incoming calls we can see the peg counts for an...

In our office area we have purposely assigned some of our workers phone with non-DID extensions, but they still need voice mail however. The idea is these workers are suppose to take calls from folks inside the office but not from the outside. Someone in our field staff figured out that if...

I have a perplexing problem with a vector. Not sure how to go about figuring out what is wrong. I have 10-15 VDNs all pointed to the same Vector. About half of the VDNs are set up with a “Return Destination” extension that leads to a post-call survey on our IVR. The survey asks callers a few...

Is there an ASA command that will show me the ID of an ACD agent that is logged in a a specific extension. There are several ways to display the extension if I know the agent ID, but I need a way to do the reverse -- that is, show the Agent ID when I know the extension.

I have a bunch of 4602 phone sets sitting around and I have the perfect application for some of them except that I need to put a bridged appearnce of an X-port station on the second button on the 4602. I've been led to believe this is possible even thought the fields don't appear as changeable...

In our call center (in the midwest USA) we have a workstation that does two different jobs based on time of day (TOD). From 6pm untill 6am daily it handles calls to/from a single west coast location - sort of like an answering service. During that time I want our phone set to have an outbound...

We have a 2-way call center. ACD agents operate in an "Auto-in" mode with a little bit of automatic "after-call-work" time allocated after every call. Mostly they are waiting for another inbound call, but at the same time are watching for certain events to pop up on their workstation PC which...

Is there an easy way (using ASA on a definity system) to produce a list of IP stations that are defined in the server, but that are in an "Out of Service" state. "status station xxxx" is a bit cumbersome when I want to check through several hundred stations.

One of our executives wants the ability to send an incoming call to his voice mailbox at his discretion. The phone is set up in a "normal" manner with coverage to voice mail after 4-5 rings. When a call comes in, he wants to look at the caller ID and decide whether to take the call or not. Is...

We have Avaya Modular Messaging on our switch. I add and delete mailboxes all the time as our needs change. I currently have about 200 mailboxes assigned. I have a few mailbox users who complain that the system forces them to change their password occasionally, but most users (including...

I need to swap out the B8DMRA card in my switch. Is this a hot-swappable card or is there a "procedure" for changing this card? My TLOG is showing "Temporary failures" on this card. It's been suggested I just swap it out. Here's a recent TLOG: < TEMPORARY FAILURE > FL ID CPU ACT...