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Hello All, I have a call pilot 600r. Release 5.0.. With SU 11 on for peps.. The system has been locking up and will not receive call..I have logged onto the server and I try to log onto the manager page and it sits there...They have rebooted the call pilot and it works for a few days and then...

I have a BCM 400 release 4.0.I have an Expansion module connected to it..I have a DTI/PRI MBM in the expansion connected to a Shoretel system to dial another site..I have been getting complaints of it resetting and the PRI goes down...The customer had sent me a video of it and it looks like all...

A customer has a BCM50 Rel 3 and was upgraded to a 6.0. It has been patched with the latest patches.The customer has had issues with RCC since the upgrade.The customer emoved the previous version and reloaded it onto the server..When it gets to the RCC IVU and goes to get the realtime data from...

Hello all, I upgraded a BCM400 rel 4 to a BCM450 Rel 6.All the cards came up fine except 1 - GASM8 has the flashing Avaya light..It is in the Exp cabinet and the dip switches have been verified..We have tried another card but it gets the same problem.I have deactivated and reactivated and same...

Hello all, I have a MICS dr6.0 and a NAM 4.0.. When you call a extension after 4 rings it will go to vmail box of that extension..When the operator transfers a call to the same extension after 4 rings it either goes to the Auto Attendant or you get dead air and it says GOodBye and hangs up on...

Hello, I have a customer using Pro Call recorder on a BCM 450 Rel 5.When he uses the Feature 996 to stop the recording it continues to record..He has the Manuel recording Rule set to stop and abort but it still contiues to record the entire conversation..Any thought Thanks

Hello all, I have a BCM450 Rel 5.0 with a GASM in it I am trying to pass DTMF tones after it picks up is there a setting or am I wasting time??I get no DTMF tones once it picks up.. Thanks

I have a new BCM450 rel5.0 and I have 2 DTM and 2 DSM32 in the main unit and 4 dsm32 and 1 GASM in the expansion cabinet.When I try and add my GASM MBM in resources it comes back with insufficient resources message.. I have had to change values on another system to add additional IP phones but...

Greetings all, I have a BCM50 3.0 and I am getting Alarm 11202 Physical Memory near or at it's capacity around 12:30 am every couple days..We are not running backups or transfering any FTP files..I have checked the Solutions page and cannot find anything.. Any help would be appreciated.. Thanks

I have a MICS 5.0 and a NAM 4.0 and when you call a line set on a phone after 4 rings it goes to the Auto attendant instead of the mailbox built...Internally when you call station to station calls go to the mailbox fine..It is just incomming calls from outside.. Any thoughts?? Thanks

Has anyone worked on a scs500? We are trying to get a 1535ip set installed and the scs does not see it..

I have a customer that upgraded from Modular ICS to a BCM450 He had a fax machine using a ATA on the ICS and worked fine.We have now put the fax on a ASM8 and the faxes are being cutt off or mis alligned..We have reused the ata on a digital port and the problem still exists.. Any thought Thanks

We recently upgraded a BCM50 from release 1 to release 3.After doing so when the customer opens up there outlook to check emails a box comes up and says "invalid credentials please check you LDAP account and password"everything else works fine the customer hits cancel and it goes away...Can...

I have a call pilot 150 and a dedicated server for call center. I am trying to view reports when I do I get a "Reporting services error" The report server cannot open a connection to the report server database..Login failed for user..The user is not associated with the trusted SQL server...

I have a TM 3.2 we just installed and it has been working fine for 2 weeks then I am having issues logging into the browser.. I get THE PAGE CANNOT BE DISPLAYED there are too many people accessing the website at this time..So I rebooted the server and all was ok. Now the problem exists again...

I have a BCM 400.. I have a 1fb going to a phone and I am trying to put an info only mailbox on that phone and when I do I get " The person you have called is unavailable" It then goes to the CCR tree.. If I build the mailbox as a subscriber the call will go through fine and the message is...

I have a BCM 450. I am installing lots of 2050 softphones and I am about halfway through and when it asks for a dn I put an available one in and I get invalid dn. I have made the extension number an available analog station and a digital station and it still comes back invalid dn. Thanks

After upgrading my call pilot 201i to 5.00 I am not getting the envelope info played to me.. When listening to a new message it says.. Message from......sent today..... with no info in the..... I have checked COS and the mailboxes and I do not see any prompt for timestamp..

I upgraded a rel 3 opt 11 to rel 5.50j with no problems but when I tried to restore the archived database I had it say restore was successful and to restart the system.SO I restarted the system The database never came into effect.. The system came up and I was able to log in with 0000..I tried...

I have a CICS 7.0 and a Call Pilot 100 3.1.. When you call in and get AA the ccr tree is active and you dial a path that xfers to a extenal number you get a message ."routing info configured for this call is invalid. I have 6 loop start lines in pool A. The ccr tree path is set to xfer using...