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  • Users: GuillaumeO
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  1. GuillaumeO

    Records Management

    Hi all, I want to know if someone knows how I can access to records to delete them on NICE ? It appears that the records are saved in owner specific filesystem. Nice want to sell us a solution and naturely very expansive... Thx in advance, All the best !
  2. GuillaumeO

    How to define VDN in CLS ?

    Hi there, I'm noob on this board and I hope that I will respect the rules... Here we have Nice System with Genesys T-Server and PABX Alcatel 4400. I'm NICE Administrator and my company want to record some calls by pilots. Pilots are diferents routing points defined in Genesys to route calls...

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