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Hi Everyone, I have a client running ICC on a BCM 50 Rel 6.0. The issue they're experiencing is the Holidays set under Auto Attendant are not working for call center calls. The lines are set to go right to the call center skillset (they only have one). However, when a Holiday is defined and...

I am preparing to do my first MICS SW Upgrade. I see that an Upgrade Toolkit (cartridge) is needed for upgrades prior to 6.1 but see no mention of this cartridge needed for 6.1 to 7 or 7.1. Does anyone have step by step instructions for an upgrade from 6.1 to 7.1 non XC sw.? This would be...

Looking for help: A new customer of mine was given a system by a customer of their's. They asked me to install it, no problem. HOWEVER, the installer's password was changed, I was able to get in via system coordinator but that limits the programming on the CICS that I can do of course. So, I...

Has anyone had to do this? Normally it's the other way around. Is it easier to just reset the configuration and start from scratch? Also, since the SW has the PRI Enabler SW, does this have to be disabled somewhere? Customer bought from another customer who had PRI and this one only has 6 1MB...

Does anyone know what I might be doing wrong. I replaced a T7100 with a Norstar Polycom Audion Conf Unit. It works just fine, I have 2 IC's assigned, Prime Line set to IC and NO to HF Answerback. However, when I'm on a call and want to transfer or conference, and press the feature button and...

What's needed to be done on a Norstar 7.0 with CP 100 if all lines go to the CP100 Auto Attendant an then transfer to extensions so that they see the CLID before answering? Does anyone know if this is even possible with the Norstars? They have the CI trunk cartridge. THANKS!