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Hello, We have an external DID that routes to a phantom TN and the phantom TN is programmed to forward all calls to an external number. The external number is owned by a 3rd party service that provides time of day routing, etc. The team that owns this DID uses this number as their on-call...

I'm working with my network engineers to setup QoS. Are the DSCP values used by 1120 and 1140 phones documented/modifiable?

An office of ours in Canada wants to redirect a DID on their BCM 400 to an external number. No problem I thought, I'll just add the external number of their choosing to the "Redirect to" field on the appropriate Target Line. I've done this for other offices without issue. With BCM Monitor open...

I have a customer that wants to record phone calls. I described some of the possible solutions. They are interested in using F989 for the simple reason that it's the only free solution. They asked if it would be possible to extract the audio files from the system backup file. Has anyone tried this?

Has anyone ever come across documentation on how to read and interpret the logs that can be down from a BCM? When downloaded, file appears as a tar.gz (if I recall properly). I remember extracting the files one time and it was basically the directory structure for the OS and I had no idea where...

Is there a way to activate call forward on a phone from the CLI? For instance, I just did the following in LD 20: REQ: chg TYPE: i2050 TN 70 12 ECHG yes ITEM key 19 cfw 12 86836463 After executing these commands "86836463" shows up when I press the "forward" key on the softphone. Is there a...

We have a 9150 setup at a remote branch. I'm working with the network team to configure QoS over the wide area network. We noticed that the IP traffic leaving the 9150 is marked with DSCP value 0. I just read through the 9150 manual and I don't see any reference to DSCP. Is there no way to set...

I'd like to enable our IT helpdesk to reset user voicemail passwords on our CallPilot 4.0 system. I created two dummy accounts for testing. 38001 = standard user template w/ "user with some administation rights" (User Administration is checked) 38002 = standard user template When I login to...

We were experimenting with radius authentication on one of our systems. We managed to lock ourselves out of local and radius authentication. Is there a way to reset the password? Can a vendor or Nortel do this? I have a recent backup. Can I simply image the disks with 4.0 and start fresh?

I'm trying to disable outbound dialing on a 2050 softphone. Setting NCOS to 0 didn't do the trick. I tried adding CLS FRE2 but it doesn't show when I print the tn... Any idea what I'm doing wrong? The following TN can still make local and longdistance calls. REQ: chg TYPE: i2050 TN 70 1 ECHG...

Can the CS 1000 block inbound calls from predetermined numbers? Our operator receives calls from an auto-dialer/telemarketing recording several times per hour. The CLID that appears prior to the call is always the same. We do not have Contact Center on our CS 1000 (I think this Nortel product...

We are upgrade from 4.5 to 5.5 in a few weeks. Our vendor just informed us that our old QPC720 cards will not work on release 5.5. We are trying to find conclusive documentation on the matter. Anyone out there running QPC 720 cards on rel 5.5? Thanks,

Our company has a VoIP network composed of only Nortel systems. A couple sites which are on the VoIP network have a separate ACD PBX (Aspect). The Aspect PBXs are connected to the local Nortel system via T1/PRI with coordinated dialing between systems (ex Nortel = ext 2xxx, Aspect = ext 3xxx)...

Rebooted a CP 201i remotely (half way around the world in fact). I had a continuous ping going to the IP address before the reboot. The system never came back up.... Is there a way to remotely power cycle the card?

I have a 2050 user that is experiencing a strangle one way audio issue. Just wanted to know whether anyone out there has seen something similar. We are running version 2.01.0255 of the 2050. Our CS 1k is on release 4.5. This user has a regular USB Plantronics A/D converter which he plugs his...

One of my branch offices is reaching the maximum number of IP sets the BCM will accommodate with a 2/6 split. I think we are down to just a couple signaling channels at this point. Later this year they will be adding 10 employees. I need to change the system to a 3/5 split. I've tested this on...

For internal reasons, the current voicemail extension needs to be changed. I created a new dummy acd that points to the existing voicemail number so I can migrate the sets over time and then change the actual CDN. When I call the new acdn, CallPilot picks up and asks for mailbox and password...

I need to change AC2 from '6' to '8'. I also have to change the CallPilot CDN from 8000 to 6000, but I think I have figured out how I'll be able to do that piece. When I try to remove ac2 (ld 86, chg, esn, ac2 XX) I get ESN028. If I delete ac2 on element manager it is still there when I do prt...

I have been asked to configure virtual office for some phones. Reading through the docs, it looks like virtual office only works with M39xx phones. Is this correct? From document NN43001-567 "Note 1: Only M3903 and M3904 Digital Telephones can be configured as a Virtual or Host Terminal."...

I've been asked to configure a phone with a feature, but I was only given a description of how the feature works. The feature was described in the following way: By pressing '9', the phone turns on the speaker phone and dials '9' to pick up an outside line. Anyone know what the name of this...