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We're using Call Manager 4.1(3) and Unity 5.0(1). We've got two Unity servers in two different locations, both digitally networked together. If a Unity user from Server A dials the VM Pilot of Server B, Unity successfully automatically transfers them back to Server A and presents them with the...

We're experiencing a really weird problem with a 2821 voice gateway running 12.4.11T1 and a VIC2-2BRI. A Q921 debug is running fine, until we add the "isdn bind-l3 ccm-manager service mgcp" command on the BRI interface. As soon as it's added, the Q921 debug stops, and we get a Layer 2 status of...

If I set a Media Resource Group List on the Device Pool, and a different one on an actual phone that is assigned that Device Pool, which MRGL takes priority ? The phone MRGL or the Device Pool MRGL? Thanks.

During normal operation, internal calls go across our MPLS network using four digit extensions. When the MPLS network goes down, and the phones on a site register to the local voice gateway as part of SRST, all calls break out locally onto the PSTN network. This is causing a problem when...

Can somebody just confirm my thinking, as I'm finding the Cisco official documentation very confusing. I've got a 2821 router, running 12.4(10) IOS. A PVDM2-64 has 4 DSP chips, and if used for conferencing (G711 and G729 streams), then each DSP chip can support 2 conferences of up to 8 parties...

Using Unity 4.0(5), I want to set up an Auto Attendant so that external callers can ring a number, go straight through to Unity, get prompted to either dial the extension number or enter the lastname of the person and then press # to route the call. I've got the bulk of this working as...

We're currently running IPCC Express Enhanced 4.0(3). We're going to be upgrading to CUCM 7.x in the next few months and need to upgrade IPCC / CCX to a compatible version (ideally version 7.x) I can't find any kind of upgrade path from 4.0(3) on the Cisco site and wondered how I would go about...

I'm moving our installation of Unity 4.0(5) onto new hardware and am currently installing Unity before running DiRT to restore a backup from the original server. We've got no record of the settings for things like the containers in AD to create new accounts etc, which you need to enter during...

We currently have a single Call Manager cluster, and have a Unity 4.0(5) server for Unified Messaging. The Unity server talks to an Exchange 2003 cluster. We're in the process of upgrading to Unity 5, before upgrading Exchange 2003 to 2007. During the upgrade process, we will have our existing...

Can anyone provide any clarification on the following: 7940 on a remote site, connected through 2821 voice gateway with no hardware DSPs. 7940 on central site, connected through 2851 voice gateway with hardware DSPs for transcoding. MPLS WAN link between the two sites. In Region configuration...

A consultant has recently told us that when we upgrade from CCM 4.1(3) to CUCM 6.1(2), our 7940 handsets will only get 85% of the functionality that some of our other models of handsets will get (7941, 7945 etc) when using SCCP. I've never heard of this before, and it wasn't mentioned in the...

I've been looking on the Cisco website and reckon that the minimum version of Unity that is required to run with Exchange 2007 is 5.0(1). Can someone just confirm this, and also that our existing version 4.0(5) won't work with Exchange 2007 ? Thanks

Does anyone know of a Berbee compatible ceiling mounted IP speaker that is available in the UK ? And does anyone have any experience of using them ? Thanks

I've got to upgrade our version of Call Manager from 4.1.3(SR3) to 4.1.3 (SR6). Apparently when I do this there is an issue with Tapi Service Providers that would stop our installations of Arc, Berbee, IPCC, Unity etc from being able to communicate to Call Manager, and I have to do something...

We've been let down by our ISDN PRI supplier at a new site, and as a result won't have a PSTN breakout circuit ready when the office goes live in a few days. The MPLS connection for the WAN is up and running, so the gateway can see the Call Manager. We've put a 2851 Voice Gateway in at the site...

Can anyone recommend a way of monitoring DSP resources on a 2851 voice gateway in real time ? We think we're experiencing an issue with either faulty DSPs or don't have enough, but need to gather some evidence. I tried using realtime monitor, but couldn't see anything relevent, and using SNMP...

While testing a disaster recovery scenario for our Call Manager cluster, we built a Publisher from scratch and used BARS to restore a copy of the database. This all seemed to work fine. We then built a subscriber from scratch and connected in two handsets for testing. The handsets register fine...

Has anyone found a reliable Fax Server solution that works well with Call Manager ? We use Unity for Unified messaging but are investigating the options of getting a fax gateway that will allow us to give each user their own fax number - with the faxes being delivered into their mailfile as...

While in the process of installing a new voice gateway at a site, we had to change the signalling on the incoming circuit from DASS to Q931e. All of our other voice gateways are connected to circuits with Q931 (not e) signalling. The only difference that this makes to the end user is that Q931e...

Has anyone found a way to bulk import or bulk change a users' Personal Address book User Identification and User Pin into the Personal Address Book IP Phone Service ? I've got all the other settings to bulk import, but have to go into each User Device Profile manually and add the information...