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IP Office running 9.1. Was told that communicator wont work and that we need to use softphone 4.0 for Mac. I installed the softphone and loaded it up. It doesnt have the ability to setup feature buttons. On the legacy 3.2 softphone for windows (which works because the system was upgraded), i...

I am trying to setup a user with a softphone on a windows laptop using an IP Office running 9.1.4.0. Avaya says it is no longer supported in 9.1; however, I have it working perfectly on an IP Office running 9.1.3. Support says that I need to use communicator now, which has almost 0...

IP500v2 Running R9.1 9621 phone. Issue: I cant find documentation on changing the amount of rows for the softkeys at the bottom of the screen. I found a document that gives instructions on how to change this; but the instructions dont match up to what I see on the physical phone. Any help or...

We have a client with an IP500v2 running the latest version of 9.0, and Embedded Voicemail. They want to have the ability to call in remotely and turn on and off their forwarding for a specific extension. I have tried numerous ways; but have not been successful. Any help would be appreciated...

Customer has an IP500v2 running 6.0 (8). Installed a Polycom SoundStructure C12 with VoIP card that connects as a 3rd Party Endpoint to the system (license installed and working). I was able to get everything working properly; however, on every call, anywhere from 15 seconds to 2 minutes in...

I have swapped 2 user's offices and the phone lines are punched down onto 66 blocks that go into the BCM. This makes it much harder if I have to go onsite to physically move the punch downs. Is there a way to swap the ports in the system? Any help would be greatly appreciated. Jo Levi ACSS

I have an IP500V1 with a bad power supply. I am trying to repair it, and possibly put in a power supply from a spare IP500V2 that i have. For the most part they look identical; however the part number in the V1 is 46YPW0002UKAA and in the V2 it is 46YPW0002UKAB. Anyone have any info on...

Hey! I have an IP Office running 8.1 in Essensial Edition. The lines I have in the system are from FiOS and I have Call Waiting. When I am on a call, the call waiting works; however the caller ID isnt showing up on the phone. I was wondering if this is something that should be working or...

Hey Guys! I have a customer with an IPO (IP500 V2) which we will be upgrading to the latest version of 8.0. We are running VM Pro on a PC with XP Pro 32bit, 2gb of RAM and a 250gb Hard Drive. We are trying to determine if One-x Portal will work properly on this machine (so we can deploy the...

Here's the scoop. 2 IP Office IP500 V2's. Both are running 7.0(23) with the patch as well. The systems are connected using SCN. I have Park appearances setup for the users. When someone logs into their extension in the second location, the park slots are for that system, not for their "home...

Here's the scoop. 2 IP Office IP500 V2's. Both are running 7.0(23) with the patch as well. The systems are connected using SCN. I have a group setup on one of the systems for the managers to monitor calls. When the manager is in the 2nd location, even if he logs into his extension on the...

I have a client with a 5621SW IP phone running VPN firmware and connected to an IP500 running 4.2.11. I was advised by Catalyst that to have the backlight turn off, i should remove the "##" sign in 46xxsettings.txt that is before this setting, and it should work. I did this, changed it from...

I have a number of clients who are setup to use CallCentric.com as a SIP provider. In general the service is good, and the quality is fine. However, from time to time there is a hiccup and when it comes back up, the IP Office does not re-register with the provider and forces us to reboot to...

Hi, I'm running CCC on a Server running Windows 2003 Server Service Pack 2. I am able to get everything setup, connect to the Delta Server and run CCV on the Server, but none of the clients are able to connect to the Delta Server, and therefore cannot run CCV. I spoke to John at Catalyst, and...

IP Office 406v2 with 2 DS16's and 1 DS30 running version 4.0. When extension is plugged into the 2nd DS16 it does not accept incoming calls but can make outgoing calls. Replaced the DS16 with no change. Changed the physical extension to the DS30 and now it works fine.