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I need to upgrade the Citrix License Server software. Can I do the upgrade while users are connected to the server? does it need a restart after the upgrade is done? Thanks.

We are thinking to upgrade our Presentation server 4.0 small farm running on windows 2k3 standard to a presentation server 4.5 on windows 2k3 enterprise edition. Instead of an in place upgrade, I am planing to built the new far from scratch then move the user to the new one. The question is, can...

I have a Presentation Server 4.0 two server farm running on Windows 2003 servers. Both server are configured in the same way. From time to time, the users get an error saying that their roaming profile can not be load, and that their "local" profile will be use instead. The problem is that one...

I have a small Presentation Server 4.0 farm. It's running on two 2003 servers. The problem is that when I log as domain administrator and run the "wuauclt /detectnow" to get the windows updates from our WSUS server, the wuauclt process runs under a different user than the administrator. This is...

I have a W2K3 SP2 where users connect via terminal server. The My Documents folders is redirected to a file server. User have figured out that they can run/install software if the location is their My Documents. Is there a way to block this .exe files from being run out of the My Documents...

Is there a way to disable the option Print Screen in Citrix, so users that connect to our Presentaion Server 4.0 can not "print Screen" the data and paste it in there local PC?

Hi, I have a small farm Win2k3 with PS 4.0 Standard. We have the desktop published, and in the desktop we have several applications. There is an application that when I try to open it in Citrix, I get a "Unable to license fileuploadservice object" error. However, if I RDP directly to the...

Hi, I have a BCM 400 with a RCC v 2.4.358.6.61. The reports in general are working if I generate them manually, but once I scheduled them to run on the daily schedule, some print the first day and that is it. Some don't print at all if they are scheduled. I am running RCC in a XP SP2 computer...

One users is going to be out of the office, and wants to forward his extention to the admin assistance. If the caller wants to leave a voice message, he wants the admin assistance to be able to send the caller to his voicemail. The forwarding of the extension works fine using the feature 4, but...

We might have to unistall RCC application and install it again. I don't want to loose any historical data. How and what should I back up? Thank you,

Hi, I am having an issue every time that I try to reset the password of any user in the RCC. I am getting a "We are sorry but we unable to process your request at this time..." In the details, I get a "error in UpdateUserPassword". Source CCRCore.dll Has any one have this problem before...

Hi, I have a small Citrix farm (2 servers) running Presentation server 4. I have two desktops published for two different group of users. In each one I have Adobe 6 installed. Now we need to test a new application, and I need to have Adobe 8 installed, but I don't want the desktops that are...

I have a BCM 400 that its running BCM 4.0 software. The Nortel Reporting tool for the Contact Center that we have uses Crystal Report Viewer for some of the reports that we generate. The users don't have admin rights to the local PC, so I have to login as admin to run the reporting tool for...

Hi, I have Back up exec 10 running on a Windows 2003 server. Every time that we deleted a user, in the back up log, I get for several days, an error " Directory not found. Can not back up directory. Name of the user [userid] and its subdirectories". How can fix this so it doesn't give me an...

I have a PC running XP SP2. with all the critical and securitues update installed. This PC runs all my reporting for the Contact Center v 2.4.344.1.61 of a BCM 400. The problem is that lately the PC gets disconnected from the network and therefore we can not get the reports and the wallboard...

Hello, I have a few misc questions about my BCM400 v.4.0.2 1. When a phone call is recorded, it goes to the mailbox of the user. Is there a way to export that voice mail to a PC? 2. Can a skillset be configure with a Direct telephone line? I tried to do this, but when I called the direct...