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Can anyone recommend a TTY device that works well on an IPO? The Avaya Uniphone 1140 states it only works on CM. Chuck Hergenroder ACS - Implement: IP Office AEC Group

Does anyone know of an Appointment Reminder solution that will work with IPO? I have a customer that is looking to automate calling their customers a day in advance to confirm their delivery of goods. They also want the called party to be able to 'zero' out and be transfered to their Customer...

Anyone seen this before. I'm getting 2 errors when launching CCV. 1) Coudn't connect to Delta Server, stopping CCV. 2) Network Error, Permission denied whilst connecting to server machine or process. I'm assuming this isn't a CCV issue, but I've never seen the 2nd error message bafore. I...

I just setup CCC and want to use Phone Manager for the agents. Do I need Phone Manager Pro licenses for the agents to utilize the Agent Mode feature, or is that licensing part of the CCC Agent licensing? When ever I try to login to Phone Manager, as soon as I select the IPO the Expand button...

We are in the pre-sale process with a customer who is going to have a 412 and 406 SCN'd together across their campus. The calls will come across two PRI's connected to the 412 in the primary building. Any incoming or outgoing call will route across the SCN. If I have the Delta Server...

When ever a call comes in PMP throws the following error. Cannot Open File (Null). I've reinstalled the application and recreated the user but still recieve the error. Running 4.0.7 and CCC 5.0.43

We are experiencing issues when a caller attempts to transfer to a CCC agent who is active in a group and on a call or on Busy. Instead of being routed to their voicemail (call waitings turned off), the phone just rings and rings and rings never getting to voicemail. The caveat to this is that...

I have PM Pro installed throughout the office so that users can use the speed dial menu like a BLF listing to determine who's online, busy, etc. We have one user who's listing does not show anyone's status. All the icons are red indicating that all the users are offline. All the other PM Pro...

We are setting up CCC and are going to be implementing SQL Server instead of MSDE because of the number of agents and supervisors. Does anyone know how we need to handle the SQL Server licensing? Do we need a CAL for each agent, or for just the Supervisors, for everyone, or does the CCC...

I have a hunt group (main) setup to overflow to another hunt group(overflow1) after 2 rings. I then have another over flow (overflow2) setup under (overflow1) to timeout after 1 ring. So the flow should be: ring main for 2 rings then ring overflow1 for 1 ring and then ring overflow2. The call...