Search results for query: *

Have customer who is telling me that when they are logged into their mailbox (virtual no telephone or MWI) that if new message is delivered while user is logged into mailbox then the notify / call me feature does not work. The mailbox is an employee emergency line that their remote users call...

Have customer with CM 5.2.1 and they have many 9641 telephones administered as 9650 - however the missed call log is not working and the sets have H.323 SP 3 loaded and customer is going to install SP 4, however the SP did not mention in the release notes that it corrects miss call log. I am...

I have a customer CM 14 using 9608 telephones aliased as 9630 sets. the problem is the busy indicator buttons do not show when that extension user is on their phones. It will work as speed dial but it does not light when the user is on their phone. I have searched support.avaya.com and haven't...

Customer has two 9650 telephones and when they applied the latest firmware 3.103S these two phones will just reset. The error in CM is 1537 Aux code 40968 (link down) however on the Web Maintenance under IP Events when those two phones reset nothing is recorded in the IP Event log. The server is...

I know this has been covered many times, i just cannot find the forum, so here goes again. I have a customer with CM 4.0.5 (S8800) and they are using IP telephone sets that are the 96xx series, they are complaining that the sets will just reset and when i check the system logs: under IP Events...

I have a few customers that have upgraded to Avaya Aura 6, they used to be 5.2.1 and went over to system platform 6.1. I had SNMP working on the 5.2.1 system before upgraded to SP 6.1 - SNMP is working on that system without fail (sending SNMP alarms to AlarmTraq) My problem is on the new...

I have a customer with MM 5.2 service pack 1 patch 4, 9.2.171.1017 is the software string, the MM is not calling the pager and when i look to find any updates nothing i am able to find starts with software 9.2.171.1017 instead everything i am finding states the software needs to be at MM5.2 GA +...

Customer has 9 Media-gateways 4 G350 and 5 G700 - 100 IP Telephones and the rest are TDM - Digital. The issue is with the TDM phones on the Media-gateways. Customer is reporting phone will ring even though the handset has been picked up. Transfers are slow and sometimes fail on transfer you have...

customer is wanting to setup his secondary CDR to another machine, right now the CDR primary is connected and goes to a Tabit call accounting system, he is wanting to use the CDR secondary to connect to a linux box and he wants to see if he can customize reports for another reason. I have looked...

most likely not the correct forum but does anyone know if Avaya CCE R 4 supports Desktop Client on Windows 7

Customer wants to know if Avaya has any updates for CCE Desktop for Windows 7, i have looked all over support.avaya.com and nothing is coming up. customer has Windows XP and wants to upgrade the clients computers to Windows 7 and has asked if "there is an update for Windows 7 32 or 64 Bit for...

Modular Messaging 5.2 Exchange backend, when callers use the names directory to locate a user and select that name, Modular Messaging is transferring callers to voice mail box instead of ringing the telephone set. I have looked through the VMSC TUI tab but i cannot find anything about the type...

I have a TN2602AP HW20 that is aborting when i try to upgrade it, i found the command on the command line fwdlreason -c 6213 and that tells me that the "bad CRC image" so just how do i remove the "bad" image from the cd /var/home/ftp/pub directory? I have re-upload the files to the server but i...

I have a TN799DP board that when i enable filexfter the system is coming back telling me : not enough space on source board for filesystem size." When I do list directory for the board is show no file in memory/

I have a customer with CM 5.2 using MM 5.2 with MSS backend. They have a 302C Hard console and from the Hard Console the attendant is trying to access the night message mailbox of 1888. When the attendant dials 3333 (hunt group) into MM, she will enter * # and the mailbox number of 1888 and when...

Received alarm VM Software SAV 602 Dev alarm, i have pulled the Maintenance logs and see where the system had a VM Software 7786 alarm then the 602 was sent, no coresaved file found is the alarm, how do i or can i correct this issue

Have a strange request from customer, they want to know what the decibel level in the handset in 18D phone? The customer is going to place a headset on these phones and wants to know what the decibel level is? We told him and gave him the catalog sheet showing the headsets available for Partner...

Does anyone know how to download the eFlash tool to get the software for DST patch for Partner Systems? On the PSN it states you can get the software from eFlash tools wensite, but I can not find the website. Can anyone help? thanks