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Will be replacing a bad hard drive in a BCM 400 with 3.5 software. I want to do a complete system and callpilot back up first but have never done one before. Could sure use a little help and guidance. thank you !

Is the Nam back up procedure to upgrade from 3.0 to 4.1 F915 p/w access 2 then insert 3x5 disk until it says complete. then F983 passwords then enter 22, go to back u, then insert disks until it says complete? Then replace the old drive with the new 4.1 drive. Thank you again.

Is there any issues that i may run into or that i should know when upgrading an MICS Rls.1-T1 to 5.0? There is only 8 sets With a Nam voice mail. So i'm not terribly concerned about saving the programming it shouldnt take long to just reprogram it. Can i go straight frm one to the other? Just...

Caller ID question: With MICS 5.0 i'm not exactly sure how this works? You can have only one extension {221} receive the caller ID info? Does she have to press F811 to get the ID info or will the ID info come up automatically? Our receptionists answers all calls then transfers the call to the...

MICS 5.0 with Caller ID trunk card. Is it accurate that only 1 phone can get caller ID info? If that 1 phone is 221 the receptionist who answers all calls, if she properly receives the caller ID info either by f811 or automatically [not sure which} but has to transfer the call to Ext 222 will...

We have a MICS rls1-t1 also our fiber Nam is at 3.0.10B We want to upgrade the MICS to 5.0 will we have to upgrade the VM also? Or will it be ok? I was told to beware of some Nam 4.xx problems? Is there some patches also needed if a upgrade is necessary? I'm not familiar with patches how do they...

Norstar MICS 5.0 Does anyone know what the lowest version software u need to make the caller ID come up automatically without depressing F811? We purchased a new CID trunk card were told that the caller ID would work normally as it does on a cell phone and come right up but its not working. I'm...