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Hello all! I wasn't sure under which forum to post this so I apologize if you are seeing this for the 2nd time. I have a customer with a Vodavi DVX+ IV phone system who also had a PC running the DiscoveryCA Call Accounting Software. The hard drive on the PC crashed and all data was lost. Now, we...

Hello all! I have a customer with a Vodavi DVX+ IV phone system who also had a PC running the DiscoveryCA Call Accounting Software. The hard drive on the PC crashed and all data was lost. Now, we have a new PC but I have no idea where to get a new copy of the software. Are there any distributors...

Hello everybody. I am having a pretty strange issue with an IP Office at a customer's office. They have 4 analog lines setup in incoming call route "0" which is programmed to ring a group of phones. Today, for the third time now, the incoming call route is all of the sudden going straight to...

Hello all. I have a BCM450 R5 with a R1 Capacity Expansion Card. The BCM has 5 PRIs with 2 different carriers. 2 are for local use only with one carrier, and the other 3 are for long distance with another carrier. My question is how should the clocking be set on the 5 cards? I currently have the...

Hello all. I was wondering if there's any way to copy system programming between 2 MICS systems. The reason I ask is I have a customer who has an MICS with PRI that has had a ton of issues, and I have tried a different T1 card, different software and cartridge, and don't know what else to do, so...

Hello all. I've got a question about the routing capabilities of a Strata CTX100. Just so you know, I am a Nortel/Norstar & Avaya tech and don't know a whole lot about the Toshiba systems, so that's what brings me here today :) Here's the scoop, I have a customer with 2 offices, one with a...

Hi all! I have a KX-TVS220 on a KX-TS1232 and am having an issue with getting it to answer the calls. I've got everything setup (I believe) but for some reason the auto attendant won't answer the incoming calls. I have recorded the greetings via #6*998, I've completed all the options in Custom...

Is there anyone out there who knows how to find out what the debug password is on an MICS with 7.0 software based on the current time & date? I have a client who has the above mentioned system with a PRI enabler keycode, and the installer and admin passwords have both been changed so I'm unable...

Hello all. I have a client who is looking to get a monitoring system installed so they can monitor their agents. A majority of their calls are outbound, so the internal silent monitoring for hunt group calls will not work. In the past I have installed the Dees CM-30 unit when clients have had...

Hello all. I am having issues with the remote side of an MCK Extender 1000+. When it's powered on, the status LED flashes yellow, then red, then green over and over. Any ideas? Also, does anybody know where I might be able to download a manual for it? It's been installed for a couple years with...

Hello all. A customer of mine's Call Pilot suddenly lost all of its programming for some reason a couple of days ago. After reinstalling the keycodes and reprogramming the system, everything seemed to be working fine, but they realized the CCRS is not reporting properly. After the business is...

Hello all you Nortel gurus. I have a customer with an MICS with 6.1 software who needs to go from a 2 port fiber expansion card to a 6 port expansion card to accommodate another 0X16 station mod. Will switching this card cause the system to lose its memory? They have a PRI so memory loss would...

Does anybody know if an MS-PEC III card from a BCM will work in a NAM? I've got a dead BCM and a customer who needs to upgrade the voice channels on their NAM from 8 to 16. This would work out nicely. Thanks for your help.

Hello all. I have a customer with a Call Pilot 150 on an MICS with 7.0 software and they are having an issue with the call routing on their call center. For some reason, if they have 2 or more agents logged in and nobody is on the phone, calls randomly go to an agent instead of going to the...

Hello all, I have a customer who currently has a MICS with 6.1 software and 2 PRI circuits who wants to expand their system to have 3 PRI circuits. What are my options? I have read online that the MICS can be equipped with 3 PRI circuits, but none of them say what is needed to make it happen...

Hello all. I have a customer with a CallPilot 150 with 3.0 software. I was wondering if there is a way to retrieve CCR Tree reports past the last 7 days, or if there is a way to program it to save data for more than just 7 days. The report I'm talking about is the one that shows how many times...

I seem to be having trouble finding a company who sells channel upgrades for an Applications Module. The companies I've found online that sell them say they're no longer available. I've got a 2 channel 4.1 fiber NAM and need to upgrade it to 8 channels. Any suggestions on where to buy the...

Quick question for you Norstar gurus out there. I have a fiber Applications Module 4.0 and was wondering if will work on a MICS with 7.0 software. Any help would be greatly appreciated.

Does anybody know where to get a replacement capacitor for the memory sleeve of a 8x24. I replaced dozens of them with the company I worked for, but I don't know where they got them. It is a 1f 5.5v capacitor. Any help would be greatly appreciated.

Greetings all. I have a customer with a CallPilot 150 using the enhanced call center. I was wondering if there was a way for a supervisor to monitor an agent without the agent knowing. Right now the agent hears a beep when they are being monitored, but the supervisors want to monitor the agents...