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ok, i test these every time a change is made to telco and/or annually. Im running Cisco Unified Call Manager System version: 6.1.3.1000-16. I have 8 locations, this is happening to all 8. The last time I tested it (early this year, no changes just a test) it worked. I could pick up the phone...

Ok, Im at my wits end here. I have 6 locations (including main site), each location has a local server. main site has primary DC. Each site server is also a DC. all pcs are xp pro with current patches. If local site server is turned off or offline, several pcs (not all) at that site freeze...

we have ipcc installed. the company setting it up created a script that references a "date.xml" file. if a date is listed, then on that date the ipcc will play our holiday greeting. otherwise it will follow normal rules of 8-5 M-F. I noticed a few holidays ago that it had stopped playing the...

Hi, I am doing some testing trying to make some features work. I have a Cisco Unity Connection version: 2.1.0.9901-362 and Exchange 2000 running on win 2000 svr. I have successfully set it up where i can hear my email being read to me (TTS) when connected to Unity checking my normal voice...

This is a shot in the dark... I have an issue with my IPCC call center whereas some calls will experience a delayed audio. Call comes in, caller cannot hear us but we can hear them, if they stay on the line for a few more seconds then the call is fine. This also happens in reverse where they...

Greeting all, I have call manager 6.1. Currently trying to rely on a 3rd party paging platform, but its a crap shoot as to if it will work when you need it. exhausted all avenues of support and research. My question to you - Has anyone utilized the auto answer feature with the headset...

I have a Cisco Unity (ver 2.1) with Call Manager (ver 6.1.3). I have had an ongoing quirk I would like to get rid of. On occasion (no consitency) when someone leaves a message that messages volume cuts in an out. You can still hear it, but its like someone is pressing taking their hand on and...

Does anyone know where I can find the record layout for the CDR records that Call Manager 6.1 uses? Im trying to find out what position and what code is being used to denote the GW a call is going out of or coming into. I am using H.323 GWs. Any help or comments are welcomed. Thanks

Hi, I would like to create a MOH file of a ringing phone. Is there any way I can snag the audio file that cisco is using internally that provides the ringing and use it for the MOH for my inbound calls? All inbound calls are forwarded to the IPCC. So when an agent is free, there is a few...

CCM 6.1 with IPCC (CRS) 5.0 All sites have POTs lines connecting to their GW. All inbound calls are sent to the same CTI route point via connection-plar. I have a need to monitor site specific inbound call volume. Is there any way to do this? I dont need many details, just need to be able to...

Backup Exec 12 We have an imaging server that creates a new SQL DB for each business day. At the end of our close of day process, the 3rd party software kicks off a backup based on a policy (full or daily). Somehow somewhere, a selection list is created for that day which would include the...

Call comes into GW and is transfered to call center via plar. Telco at this site is not providing caller id. 3 or 4 times today that call displayed a caller id of 911 on our call center agents phone. The call was routed from the gw mentioned above. these are copper loop start lines in an FXO...

When I log into Ext Mobility (trying to set it up so currently doing testing) my call manager essentially crashes. I log in successfully on my phone (7941), but when my phone resets, it goes into SRST and Fallback mode. All the other phones do the same. In order to get things working again, I...

Its me again. We are going to upgrade to 6.0(1b)tonight, then 6.1(2)& 6.1(3) this weekend in an attempt to resolve all the weired things that keep happening. For example, ever x number days the codec gets changed in my regions on CM. This messses up the MOH and causes me to just have TOH. I...

Started about 20 minutes ago. Looked at phone and had wrong time, off by 1 hour. Adjusted the time. Clicked save. it rolled the date back to December 29 2008. Have tried several times to cahnge the date. The closest I can get to today is 2/01/2009. This is causing issues with my call center...

Hi, I am trying to set up extension mobility. I am having issues with the services button. When I press it, I recieve "UN-ATUORIZED" message on the display. I have followed the instructions to a t in regards to setting up extension mobility. Can somone tell me what the default URL for the...

Internal caller dials number (including 9 to get out) then picks up phone. Call is dialed at that time. External caller has dialed our facility and has not heard a ring yet. Calls are connected to each other. Much like if you answer the phone at your house before it rings. All our incoming...

I have an old call manager that is running three locations. Two locations have a Cisco 2600 for their GW, the third has a 2801. I would like to turn off the 3.2 call manager and move them all over to my existing 6.0. Question: Will I be able to reuse the 2600 routers? I am not doing...

Hi, I have CCM 6.1 with 4 remote sites using Cisco 2801 with FXO card. Each site has a few copper lines from Telco. I have CID enabled, but its not working. When I contact telco, they inform me that the line have to be switched from Trunks to POTs for CID to work. They assure me I will not...

Hi, I have downloaded and am tinkering with the Cisco IPTools kit that includes several canned features. I have been testing several of the apps and would like to deploy them. Is there an easy way to point the phones to one ASP or XML page and let the user select from multiple features? I would...