We are having this issue.
Customers complaint that they got disconnect or call dropped sometimes.
Customer think somebody intentionally hung up the phone but it's not.
We have about 10 customer service people are in hunt group.
and Sometimes randomly call disconnect.
So We upgrade to MICS 7.0...
This is very starange.
There is form users can create new record such customer information.
Users created new record and some user record they created
disappeared. we use about 10 users using adp but 4 of those 10 people have that problem.
All users use access 2003 sp2.
On the form there is...
HI We have Call Pilot 150 and MICS 7.0 version.
Lately about a month ago. We found out that voicemail that suppose to go hunt group mail box. Sometimes, Randomly maybe 1 out of 7 it goes to one of user's mail box instead huntgroup mail box. It happen randomly.
If anybody had this problem and fix...
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