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I have a 2250 on an Opt11 25.40. It was working perfect two days ago and now it won't light up. I looked at the history to see if something happened on the switch that I wasn't aware of but everything was fine, no power issues no restarts no software issues. The 2250 is about 20' from the switch...

I have a bcm400 4.0 that lost power for 8 hours. There are 10 ip phones that connect to corporate and 20 analog phones. There are 3 pots lines for local calls and long distant call are routed to corporate. When the bcm400 finally came back up the config for the srg was at default and the user...

I have an Opt11. I want to add NDI to the dch and the rdb under RCAP. I can change the ADAN no problem but when I go to the rdb to change it under DTRK it goes by it. Do I have to out the trunks and out the route and rebuild them?

I have a questions about Contact Center Scripting. To be specific – we have a script that uses Database Integration to store the caller ID and DNIS of calls to a project. This utilizes the Host Data Exchange (HDX) service. I thought this should be a fairly simple question, but I have had no...

I have a question about Contact Center Scripting. To be specific – we have a script that uses Database Integration to store the caller ID and DNIS of calls to a project. This utilizes the Host Data Exchange (HDX) service. I need to be able to set a TIMEOUT for this so if the service stops...

I have a Norstar Door Opening Controller and a Norstar Door Phone hooked up to our Gate. Is there a way for me to control the gate with a cell phone. I would like to call into the system and be able to open the gate. I have a PRI with 100 DID's. Can I assign a target number to the Door Phone and...

We have a Opt11 rls 4.0. that is tied to a Shoretel. We have 3 T1's setup as nfas. The 4th is a tie to shoretel. Everything is working OK except when a person from a shoretel ext dials an outbound call the caller id is the btn of the T1's. I built a clid of 40 and put in the inf that I wanted to...

I have a TMDI card. When I try to build a dch in ld 17 I don't get the parm prompt. I need to make it rs422 not rs232. I am running 4.0. What am I doing wrong.

I have a Mics 7.1. I have a ATA hooked up to a light on dn 224. I would like the light to come on when dn 225 is called. I put them in a hunt group and it works if I call from the outside. I want to be able to call 225 internally and have the light come on also. Any help would be appreciated.

I have a Mics 7.1. I have a ATA hooked up to a light on dn 224. I would like the light to come on when dn 225 is called. I put them in a hunt group and it works if I call from the outside. I want to be able to call 225 internally and have the light come on also. Any help would be appreciated.

I have a MICS with CallPilot. I have a CCR setup. When a customer calls in it hits the CCR. When they press 7, they get the hostess on ext 231. I want 4 more phones to ring when they press 7 so the call doesn't get missed. How can I do this?

I have a 2600 with a t1 to the internet. I can ping 4.2.2.2 from either e0/0 or s0/0. I can telnet to it from the internet and ping both interfaces and the computer connected to the e0/0. But I can't ping 4.2.2.2 from the computer connected to e0/0. I can ping each interface from the computer...

How do I decipher the hex code following the bug error. I used to have Exterminate but I don't remember on the web where I got it.

I had to reconfigure a BCM400 from euro to North American. The Calling ID on the PRI was showing on the ringing number before the line was picked up. Now it only shows when the line is picked up. or I use f811. When the line rings it shows line 091. I have made the set to show name. Anything...