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I can't seem to make this work. When I use FAC #7 and the DN of the IP paging unit I can hear a relay click but no audio. I am trying this set up on my lab system before I go install it at the customer location. Any ideas???

Normally my company sells Mitel 3300. I am working on a SX200 ICP and cannot figure out how to copy keys to existing sets. The new IT person wants to change all of the keys on 90 phones. I see how I can delete them and build them back with range programming with keys, but I want to just...

Has anyone ever had this issue? Mitel 3300 CXi. Version 6.0 SP1 12.0.1.24 Customer uses park key with "4" as the hunt group to park against. PArk retrieve button "4" Sometimes the callers on park will be able to talk to each other. This is a medical office and they are concerned about Hippa.

Mitel MiVoice 7.0 SP1 PR1 Has anyone succesfully configured one of these Polycoms? The insructions from polycom.com are not any help at all. I have built an extension as "Generic SIP Phone". I am able to log into the Polycom, but I don't see where to put the SIP password.

I see a few other threads here on this subject but none of the solutions worked for me. What I have is a 3300CXi running 6.0 SP3 (12.0.3.15). I have a public ip address off my routed network with no firewall in between the WAN port of the 3300 and the public IP from my router. I can ping...

I am building a new 3300 with MBG running 4 teleworker phones. Question: How do I log into the CXi without having to issue the "vlan_off" command? Mitel CXi is on VLAN 2, System IP is 192.168.20.2, DHCP is enabled. Data VLAN is 1 with a Windows Server 2003 using DHCP on the 192.168.17.xxx...

Last week our customer had a HD failure on their 200 ICP. There was no backup, and I had to rebuild the entire database. It is a small hotel and I was able to get it up and working with one exception. There is another 200 ICP that is connected via PRI. I can't figure out how to sync the two...

And my problem is how to make the IP phones boot once the DHCP server gives them a lease. They are on VLAN 20 and the phone will boot up, then get a lease and say VLAN 20 PRI 1 1, and then reboot and just sit there. If I remove the vlan from my dhcp scope it works fine. If I manually tell...

I have a customer who was on a BCM50 and changed to an IP Office. They kept the same phones and I loaded the SIP firmware into the Nortel IP 1230 sets. Long long story short, they want the BCM50 back, but now I am having trouble reflashing the phones with the UNIStim firware. Has anyone...

The previous installer set this up for 3 digit dial and now the customer wants to use the group admin tool to make VM changes, which isn't possible without 4 digit extensions. The customer has a PRI and about 50 sets, almost all are 4025 Digital sets. Also there is a Superconsole 1000 that they...

This customer is replacing a junked BCM50 with an Avaya IP office, I'm using the old Nortel 1230 phones. I can't seem to figure out how to load the new firmware in them. I have looked on Avaya's site and it isn't much help. Any ideas???

I'm currently at 4:43 minutes and counting! Should I just pull the power and start over or will I have an expensive doorstop? I've done 6 of these upgrades this year and this is the longest any have taken by far. I'm using the MCD software installer tool. And I still need to make the jump...

I had a BCM50 version 3 fail, and we replaced it with a version 5, so I couldn't use the database backup that I had. I reprogramed everything except the Call Recording. I can't find the programming notes on the DVD that comes with version 5. I do know that it was backed up to a server, and I...

I have a PRI feeding this machine and for outdialing from Call Pilot I need it to use line pool BlocB. It will work If I tell it to use line 068, which is in the BlocB. But if I set it for linepool or route, it wont work. I don't have any POTS lines on the BCM.

I am trying to install an APC Back-ups RS 1200 onto a BCM50 v5.5. It doesn't seem to detect the ups, and in the service manager the service is stopped and manually turning it on doesn't work. I have tried it with a usb hub and without. The data cable does work, I tested it on my laptop. Am I...

Also can't back up the system because callpilot is acting up. Call pilot will start working again after about 9 minutes, but still can't log into it. I get an error message about the network. If you try to back up the system it will stop in the middle because callpilot cannot be started. this...

I am trying to install 5 new 1230 IP phones on a BCM50 version 1.00.2.04.j and they are getting an IP address from the BCM but are not registering. I can't find a guide at nortel.com that says if they are compatible. Anyone know the answer? These will be the only IP phones on the system.

I am working on a new install of TM 3.1. I am on page 122 of the install and comm manual, where I am using the security configuration wizard. Of the 7 required additional services I am missing the Common Network Directory. This is the second time I have installed this OS (windows server 2003)...

I am installing a new BCM 400 4.0 with 10 i2004 phones. These are existing phones that are currently on an option 11 ITG card. When I look at the Configuration/data services/dhcp server/leases I can see the ip address that has been assigned to the phone, but the phone sits with just the...

I am installing a new version 3.10.28.41 of CS 1000 telephony manager. It will talk to the switch but when I click on SEARCH in the Telephone tab I get the following error... type Exception report message description The server encountered an internal error () that prevented it from...