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Hello - I've got a Call Manager version 11.5.1.14900-11. I have to add two technical users to help answer calls for a technical team. Unfortunately, these 2 guys aren't on our domain (we don't have a trust with that domain, either). Since their laptops are also on this separate domain I...

Hello - I'm running a Cisco Unity Server, version 11.5 Microsoft is ending its Unified Messaging and Transcription service later this year, so we have to dump all our users back to Unity. Based on that, I have 2 questions: 1) Unified Messaging: As a test, I configured my own mailbox on...

Running CUCM 11.x Because of a large call-center, we use 4-digit Called Party Transform Masks on our inbound translation patterns. Our DID blocks are always in nice, easy contiguous blocks starting with 00 and ending with 99, making it easy to use a transform mask of 25xx or 39xx, etc. We...

All - First time in this forum (normally in the Cisco Call Manager forum) I've got a dead 2TB Seagate Baraccuda XT; Model: ST32000641AS: 7200 RPM; 64 MB Cache and SATA 6GB. I don't have an identical replacement drive in my stash, but I have an equivalent Seagate "Enterprise Capacity"...

All - Just posted this to TAC, but thought I'd throw it out there for a real-world insight.... We're currently running 11.5.1.14900-11 for our Cisco Call Manager and 11.6.2.10000-38 (ES02-28) for UCCX. We have a block of extensions in the 0000-0999 range that are unused. Can that range be...

I'm running Call Manager 10.5, with UCCX 10.6 We act as a call center for hospitals around the country. Our agents conference the patient and hospital so the handoff is considered "warm". One particular hospital in one particular state and city has complained of 3 second call delay (we don't...

Hello - I've got a 10.5 Call Manager with a UCCX version of 10.6 My Problem: We've got a contact center, and calls to DID's are not routing to the correct UCCX application. Specifically, it seems isolated to a subset of "triggers" (extensions) of calls beginning with "81". Instead, they route...

I'm running Call Manager 10.5 We did a DID cut to a new voice-gateway last Friday night, but now international calling is broken. We have 4 locations, each with the same "International" route filter applied to them. The Filter is set up with the following tags and operands: Country Code =...

Hello - I'm running Call Manager 10.5. I'm going to stand up an MGCP voice gateway (2901) that's been sitting around for a while. It's got a VWIC3-1MFT-T1 installed in it that I'm going to replace with a VWIC3-2MFT-T1. The VG hasn't yet been registered with Call Manager (will do that in a...

All - This might be more of a network question, but I thought I'd start here. The question: Does Cisco UCS - or it's own endpoints - mark it's traffic with Expedited Forwarding by default, or is that done only on the network equipment? I think that I've answered my own question, and that is...

Hello - I've got a call manager 10.6 version. We give the called party our internal caller-id on all outbound calls. As such, the outbound mask on all individual phone lines is a user's full 10-digit number. That said, the mask only works if someone calls outbound using 10-digits. If an...

I've pinged Cisco on this, but thought I'd post it here. I've got CUCM 10.x I need to change all phone device settings to enable the following: a) Phone Personalization (Under device information) b) Web Access (under Product Specific Configuration Layout) Last night, I made the following...

My Unity version is 10.6 I have to create 455 mailboxes in Unity. I'll be using the BAT tool to do this, and was wondering if there was a way for BAT to bulk import the .wav file used for the message greeting. I'd hate to have some poor sap say the same thing 455 times! :-)

All - I've got Call Manager/Unity on version 10.5, with UCCX 10.6 Got a question on Port Channel resources. How does one know how many he has? I found this in the Cisco documentation: A call control channel, which is provisioned through the Unified CM Telephony subsystem and [highlight...

All - I've got call manager 10.6, Unity 10.6 and UCCX 10.5 I just got notified that - for reporting - I need to add 455 triggers to our call center for one vendor. So my questions are: a) How many triggers can you have per application? (Since the session limit is 150 for any application, I'm...

I've got a call manager 9.1 system, and VG-224 gateways. I was trying to track down what fax DN was tied to an analog port, since it wasn't on any of my maps. I used a toning device, and traced it to port 18 on VG224-1. That's when I found something weird - there was no DN assigned to that...

I've got a Call Manager 9.1 system. I've got two locations - let's call them A and B. Location A routes calls out our (experimental) AT&T SIP trunk, and is the only location that does so. I have a user who "floats" between location A and location B has her location B phone number is bridged...

I've got CUCM 9.1 and Unity 10.5.. I have a user's who's DN is configured on "call forward no answer" and "no answer busy" to go to voicemail. When I dial their number externally (11-digit dial), the call doesn't go to the user's voicemail. When I call the same number internally, it works...

I've got CUCM 9.1 and Unity 10. I'm in need of some reassurance that I'm correct... We’ve got 5 Earthlink voice PRI’s coming into our two main locations: 3 downtown and 2 at our East Side location. These 5 PRI’s handle voice for all of our Madison and Madison suburbs (Sherman, Cottage...

When I supported Avaya systems, Avaya had a "Whisper Page" feature: A manager could enter a code and listen in on an agent's call. The manager didn't need to physically sit next to the agent, and he/she could coach them without the customer hearing. Does CUCM 9.1 have a feature like that? I...