Search results for query: *

Hi Guys, It has been a while since I posted on tektips. I have an issue with a G430 media gateway, where the chassis says Initializng only when the EM200 is connected to the G430 chassis. If we disconnect the Em200, our T1 comes up and syncs with the carrier. We have upgraded to firmware 36.15.0...

I have an issue using vm pro. We have the SIP trunks working fine however when the call covers to voicemail we see the following in the trace /25/13 9:26:51 AM-127ms Line = 17, Channel = 3, SIP Message = Response, Call Ref = 577, Direction = From Switch, From = number@10.251.0.74, To =...

Hi Guys, Its a while since i have configured an IP office. i have one small issue. When a call is made from the call log on the IP phone the area code is infrint of the seven digit number. how do I strip the area code and append 9 before the number, to dial from my call log?

Hi Guys, I am planning an upgrade from CM 3 to CM 6.0. this is going to be done on new hardware since we wont be re using the old G700/S8300. my question is this; how would i take care of the translation files that were saved in CM 3 when installing them in CM6? i would also be doing an...

I have a customer who has a definity G3csi running CM 2.1 They want to upgrade to CM6 (spending the least money of course)and want to know if they can still use their existing G3csi. My questions: Can the Definity G3csi register with Gateways such as a S8500 or S8800. Secondly can IPSIs be...

Is there a pre-upgrade file needed for S8300 servers running CM 4.0 to go to CM 5.2.1? Its an LSP and how do i preserve translations?

I recently loaded VPN firmware unto some 46xx phones, but now i want to load back the H.323 firmware. For some reason it just ignores the file server information and boots straight to the VPN firmware. Am i missing something? what can i do to allow it to install the H.323? thanks

I was working on an Intuity Audix R 1.1 recently and after a time zone change a reboot was required. I rebooted the server and the channels and boards were saying NONEX. Is there any way that this can be fixed or do i have to open a case with AVAYA ?

I have just installed CM 5.2.1 on an S8300/G700 acting as the main server. however i do not have the "add" command. i have issued a couple reset system 4 however i still do not have it. what can be the cause of this...can it be the license file?

Hi, I am having major problems configuring a SIP trunk in CM 5.2 using embedded SES. First of all the SIP server processes are up (reading 45/45), and my trunks as well (in service/idle), but i cannot make outgoing calls or i cannot call my SIP softphone from a H.323 phone. i have followed some...

Hi, I am getting intermittent busy tone when i make calls. When I run a list trace command i see a denial event:1183 being displayed. This basically means that the call has been rejected. Can anyone tell me why I would get this error and how can i resolve it? My research tells me that it is...

Hi all, I have a client who wants to use group paging and page to multiple phones at one time. These phones are also in different paging groups. Can this be done and if so how can I go about doing it? If it cannot be done is there any other way we can page to multiple phones? Thanks.

Hi, i am trying to login to an ACD hunt group. I do not have the EAS option set to y on the customer options form, hence why i am using an ACD huntgroup. My problem is that when I try to login to the huntgrup i am getting a denial event 1381: Agent login failure. What can I do to login...

Hi Guys, I am trying to dial up to an Audix Intuity L X and I get the following error. VMServer login: craft Password: Last login: Sun Jun 7 12:20:31 on ttyACM0 TERM=[linux]? Access via this login is only available through the web, ADAP or console Is there anyway of getting past the...

IALX server not able to ping, is there anything I have to install or configure to possibly enable the NIC? i get no connectivity what so ever on the NIC.

How is the switch integration installed for the IALX ?

Hi, I have set up and LSP for a new install but when i try to add media server i realised i have only one change command. How long does it take after the license file says normal to get these commands.

With CM 2 and an S8300 V3 / G700 media gateway combination whats the latest CM 5 release i can migrate to?

Hi, I have a problem with my audix IA770. When i try to foward a voicemail message i get extension not valid. how do i solve this issue? thanks

Can someone please tell me if some of the 9600 series IP phones operate at gigibit speed by default or will I always have to buy an adapter?