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Hi All I am running Symposium 5.0. is there any way of finding out which supervisor changed a skillset to a perticular agent?

Hi all I've create a new zone (33) with a time difference of -120. I've programmed the zone to one of my phones but the time still show's the local time, not the -120 time difference. I'm on Succession 5.5 and I'm using a 2050 softphone ver(4.00.0014). Does the Zone need to be enabled...

Hi all I have SCCS 5.0 and i can't deactivate some scripts so i can delete it i get the message "Script deactivation failed because it is currently refrenced by an active/delete-pending script" The only other script that referenced it was the Master script, and i've removed it for there. Once...

Hi all is it possible to print out the version of softphone that is registed to a TN? right now we have a about 3 versions of softphones installed on different PC. I would like everyone to have the same version. how do i find out who has what version? i have a CS1000 succession 5.5

Hi all i'm on cs1k 5.5 using 1120 phones. for some reason i can't get the names to display on the phone when people call from extension to extension. only the extension shows up. for example if "JOE BLOW" calls me i only see "5702" on my phone not "5702 JOE BLOW". What am i missing?? DES...

Hi all I have a cs1k 5.5, with ver 3.2 i2050 softphones. how do i activate the call log feature? I've enabled this feature on the i2050 under the settings, but it does not record any calls placed to my phone. is there something else i have to do?

Hi all do any of you know if there is any whay to import ipdn printout into and excel spreadsheet?

Hi All I have a question. I’m currently demoing the i2050 softphone ver3.0. PBX is release 3.0, Symposium 5.0. One issue that my agents are complaining about is all Incoming ACD calls beep in the headset but the caller is heard through the PC speakers. The LIR will have to click on the...

Hi all I was wondering if someone could help explain what Symposium Link is. I currently have SCCS 5.0, 81C, and 3 CTI servers. for some reason ANI is not being passed to my CTI servers. However symposium does recieves ANI. I verified this using the Call-by-Call report. when i asked my CTI...

Hi All I have a Succession branch office that is in a different city. At this location there are I2004 phones. I was asked to reprogram 2 phones and make them ACD phones. My question is this, if I out the phones and reprogram them back on the same TNs will phones come back up? or will the...

Hi everyone I'm not sure if this is the write form to post in but I will ask anyway. I had a supervisor ask me how her call treatment should be if all her agents log out. When I look at the script, I see it as doing the following... If skillset1 agents are logged out, queue to skillset2. If...

Hi everyone I recently had SU07 installed on my webclient. since i have put it in, i have had to reboot it everyday. for some reason it will not see any of the supervisors, agents, skillsets ect in Contact Center Manager. After i reboot Webclient they will show up. It will last 1 day and...

hi all I am recieving some complaints from my agents saying that they can not use the confrence button on an ACD call. it works for some but not others. i have an 81C, Succession 3.0, M2216 phones. any ideas?

Hi all I have a strange problem. I have a user who has created 3 filters and a private display. The 3 filters are in his private display. When he launches his private display only the Grand Totals show up. It will not show the contents of his fiters. If i use my computer and log into...

Hi all Does anyone know how to deregister a 3060 compaion from the handset??

Hi Everyone Recently i've been getting a lot complaints about callpilot faxes not being able to open and then "dissapearing" when i look at the alarm monitor i see a error 58208 "Fax reception fault. A fax message can be partially or completely lost. Troubleshooting info: Mailbox=xxxx...

Hi. I’m wondering if this is possible. I am running 2 separate contact centers. Both contact centers are using 2216 phones. Key 0 has a CLID = 1 that shows the main switchboard number. Key 2 is the users extension, with CLID = D which will default to Key 0 and display the main switchboard...

Hi I was wondering if AST and IAPG are needed for a 2216 phone using symposium? I know it was needed for CCR and MAX but i'm not sure about Symposium. Thanks for the help

I was wondering if anyone in here is using NICE Universe for call monitoring? I would like to know how i need to program a 2216 phone for NICE. I have an 81C with succession 3.0, SCCS 5.0 Do i need to program AST and IAPG on the sets? I know it was required for CCR and MAX but i'm not sure...

Hi guys I finnaly connected my OTM to the ELAN and i am now using DBA. I see that there is a backup that can be done in DBA. What does this backup? I schedule data dumps in otm. What is the difference between the a data dump and dba backup? thanks