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users cannot call extensions outside of there department groups

Where can I find the firmware for IPDECT R4 IPBS3? Avaya suppport only has IPBS1 and IPBS2 on the site.

Anyone have the 46xxspecials.txt file for Workplace already changed?

Below is the default 46xxspecials.txt file. What needs to be added for Workplace to correctly connect to the right control unit? ## IPOFFICE/11.1.3.0.0 build 23 192.168.17.244 AUTOGENERATED IF $MODEL4 SEQ 1603 GOTO 16XXSPECIALS IF $MODEL4 SEQ 1608 GOTO 16XXSPECIALS IF $MODEL4 SEQ 1616 GOTO...

Anyone else had issues with Mediacom lines and waiting for line? They have 6 lines. Also get line alarms of no connection but when checked all the lines have dialtone. I should note when I see the alarms they are black not red. It appears as if the lines are going in and out of service. Here is...

I am adding an upgrade license for a 9.0.5 IP Office to R11, I am getting this error message when I try to add the license. I have checked the License host and they are both the same, system and license. Any ideas why this would happen? Ignore SD card message, wrong message.

I having an issue with SIP staying connected, if I change the UDP port I get 30 seconds of connected, registered of 3 channels idle then it goes out of service.Monitor Trace: Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE Supported: timer...

Has anyone set up SIP trunk in IP Office Basic Mode? If so, how did you get a resolved IP?

we are attempting to install a Cortelco 8212 ATA on IP Office 9.1.6. The device is not registering with IPO. Here is Monitor info. Anyone who has used this device please chime in. 11:00:40 74126782mS SIP Rx: UDP 192.168.60.13:5060 -> 192.168.60.2:5060 REGISTER...

Client had trouble loading software to users PC. IP Office 9.1.6 build 153. "PC is Windows 7 with about a 700GB HD. C drive only as D is for restore. 4GB RAM. I didn’t run the script as it looks like it just can change the path to the D drive but we can’t do that as it needs to go on the C...

I have a hunt group with overflow group on 9.1.6 that disconnects caller when all members are busy. I have the overflow group listed 3 times in the primary groups overflow section. Below is a call trace, I haven't pulled a monitor trace yet. What am I missing to get the call to voice mailbox...

I have an existing account that added some VPN phones, now when a caller hits 3 from the VM menu, call is disconnected. Any ideas? Short code of 3?? in menu and system.

Has anyone else seen this error? what did you do to fix it. IT says there are no issues causing this.

I have been asked to allow 911 calls from checked out rooms. It is a Hilton property, but I do not know what PMS they are using. Here is a look at COR for rooms. The FRL was 7 and 5, I changed to 0 to try to make it work. COR Number: 1 COR Description: Guest rooms...

When trying to open the configuration, this is what I get. The Select IP Office window comes up but the refressh is grayed out and the IP Office never pops up to be selected. it does not matter if I use the IP address of the IPO or the mask of 255.255.255.255. Any help would be appreciated...

Client would like to send calls to the receptionist to another office for staff meetings and if the office closes early. There are a total of 5 systems connected via C-lan and IP media, calling system to system works great, but if they try to forward a call from one to another it is denied. I...

We have an agent who wants his DID calls to ring once then ring his assistant 3 times then back to his voicemailbox. We have tried several combinations using hunt groups and overflow, results in 1st extension ringing once then to 2nd phone rings twice then back to 1st extension rings once then...

1 phone in a group page hunt group does not receive pages, all phones have 4 extensions in the DND override tab. I set up a test group with just the one extension in it and got the same result. of course when DND is off pages go through. Any ideas or suggestions?

all other phones can use the button, COR is the same and has directed call pickup to "y" for station and COR

We have a client with Merlin Magix who would like to forward the main line to another location using a button, which we can do, however they would like to just have external calls forwarded not internal calls. Any suggestions or is it even possible?