Search results for query: *

I just inherited admin role of a Univerge SV8100 phone system. We hired a new employee that needs their extension added to a ring group that is called when a caller dials one on the Auto Attendant. I can not figure out how to add this new extension. I have traced back through the InMail settings...

I'm trying to understand this vector below. I'm getting reports that it puts people on hold forever and never plays the option in Step 09 to press 1 (step 10). From my understanding when the Vector is first called, it looks for Skill 1st and if no one is logged in will then look to skill 2nd...

Is there a command to see all references to a VDN? I have a VDN that is being called non-stop from some device in another location and can't seem to find the device or how it is getting to that VDN. When I put a non-existent vector in the VDN is stops it. Any ideas? Thanks!

I have an existing RLC ( Extended Digital Line Card (XDLC) slot) card and need to add a second one. Is this supported and if so, does anyone know the Load number to complete this or the steps to add/configure an additional card? Thanks in advance!

I know there is a way to swap extensions (disconnect & reconnect) from the phone itself. I would dial 186-XXXX-YYYY where XXXX = a 4 digit password and YYYY = the station to disconnect. Then to reconnect at a different station I would dial 187-XXXX-YYYY. I am drawing a complete blank how to set...

I am new to Cognos and the previous admin didn't help much prior to leaving. I'm trying to clean up all the reports. Is there a way to export a list of all the reports, when they run, if they are emailed, subject, recipients, etc? Any help would be great. Thanks in advance!

We just completed an Exchange Cross Forest migration and now need to update all of the Distribution Group owners since those don't come across with the migration. Is there a way to use two CSV files (one has group names only, and one has group name and owner names) and perform an...

I have a call group of 4 extensions all using 4621 phones. They all have each others extensions programmed as busy-ind on the phones. If one user puts a call on hold, is it possible for another user to pick up that call? I've been searching Google and Avaya forms, but can't figure it out. Any...

I have a user who requested access to a database. I have gone into the NSF file for the database on the correct server and Managed the ACL. However she still is unable to access it. Is there anything else I need to set for her to be able to access it. It worked fine on her old PC but the new PC...

I am new to Lotus as our previous admin just left. When a user need a password reset, nothing seems to be working. Is there a way to reset their password across all the servers at once?

I have one work at home user that has an Avaya 4620 phone. She has been working fine for a long time and suddenly when she logs into her phone it says discover and goes through 2 IP address (one of which is her Gatekeeper IP) and then says No file server address. The phone works fine when she...

I'm still new to our Avaya system as our previous admin let the company. I've been asked to get a report that shows how many calls were answered by each extension. It is for vector x4138 that rings to 4 extensions (x.4145, x.5831, x.5830, & x.5832). Is it possible to generate a report like...

On Avaya 6416D+ phones, can the AutoDial buttons be set to call an outside number from the ASA Console? Or can it be done from the phone itself? Thanks in advance!

Our phone guy just left and I'm trying to figure out our Avaya system. I was able to create new agent ID by duplicating from one that was correct. The new IDs work in the system but when the agents manager try to view them in their CMS Supervisor login (Commands>Agent Administration>Change Agent...

I have a VB Script that works for viewing an IP camera. We had to get a new IP camera and it is using a different protocol (RTSP) for the live feed. Here is my current script: '**************************Multi-Point Conference Application******************************* 'Setup Explorer Window...

I have SCCM 2012 R2 deployed with System Center Endpoint Protection. The majority of PCs are working fine and reporting back to SCCM that SCEP is installed. I have a handful of machines that are not reporting back to SCCM that System Center Endpoint Protection is installed. I've reinstalled SCCM...

I need to disable all out calling from one DN, including internal. Can this be done?

I have a Nortel CS1000 system and suddenly some internal extension is repeatedly dialing another extension multiple times throughout the day. When the user of the dialed extension picks up, they just hear our on hold music. Any ideas on where this forwarding is happening? Any ideas would be...

I have created an Accounts Receivable report but now I am trying to make it where my Sub-Accounts all add together along with the main account to total that line on the Main Account. My main account numbers are four digts 1001 and if there is a sub account associated with the main account it get...