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My client has a very large contact centre AACC6.2 (serveral thousand agents)and requires a historical report which shows how many agent licenses have been issued over a day/week/month with a view to determining a trend. There has been an occasion in the past where more agents attempted to log...

Our historical reports are showing that some emails in the queue are abandoned. The question I am struggling with is how can an email abandon? Any ideas?

Could someone quickly outline how to re-configure an existing IP phone to make it work as VOLO. I'm trying to figure out if it's just the TN that needs configuring or whether we need to frig with the S1 and S2 settings in the phone itself to get it to register to TN 0.0.0.0. Assume that all...

Is there any way of measuring the usage of the DSP's? We get a number "silent" calls and I'm wondering if it's because of lack of a DSP. How can I tell if I have enough?

Does anyone know if there is a resilient option for Call Pilot such as Main and Standby options? Or is it still a single box solution. Most contact centres have come to rely on these things to some extent.

Just a simple one I hope. Can you execute EXPEXTED WAIT TIME for a NETWORK skillset and expect it to work correctly or is just for local skillsets? Personally I can't see why it can't work, but I am frequently disappointed.

Does any on know the relationship between the NEAR TN that NetIQ reports in HEX and the real TN? Here is an example of what I'm talking about for a QoS 0022 alarm. This is what I'm getting out of NetIQ: BeginBeginBegin 186035 NORTELCS_VGMC:ITG-ESET:MGT1PSS [220.0.0.9] 1221556945...

I'm running Windows XP and have just recovered from a virus/spyware infection. After many hours of frustration the machine is finally clear. I am now in the process of clearing up the aftermath of the infection as many settings have been changed. The only thing left is the keyboard, some of...

Will a Meridian OP61 with a CP2 processor run release 4.5?

What is the consequence of not enclosing commands such as AGE OF CALL in brackets? E.G. IF (AGE OF CALL > 180) THEN...... The script will validate quite happily whether the brackets are included or not.

I have a client with 4 networked CC6 contact centres. Is there any simple/quick way of reporting on the use of the licenses? By this I mean how close have they come to exhausting the license pool. If there is not a quick/easy way, is there a slow and difficult way?

Could someone try to explain the relationship between a Superloop and a loop. For example does a superloop feed serveral loops or do they exist in isolation to each other? Many thanks

We have a succession 1000M multi group with FNF running R4. We are about to upgrade this to R5 does anyone know of the NTP number which details the process (if there is one), and things that must happen etc. This is part of a network so there are sig servers NRS etc. I'm not undertaking this...

What are your opinions on putting call treatments in the master script before executing the primary. Such as an IVR session for example. I always understood that it was good practice to exit the master script as quickly as possible otherwise the call may default.

Am I correct in saying that routine CPU switch-overs no longer occur with release 4.5 software?