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I have several new 5330E phone that will randomly indicate an off hook condition. When checked they are on hook with no feature programmed IE DND or call forwarding. This just started after upgrading to 8.0 Anyone have any ideas as to the cause?

I need some help. The recent Microsoft updates have Broke web access to Mitel Collab Advanced and Nupoint PWG. Neither IE or Firefox work. I have removed the Update KB3172605 previously listed that affected the UCA client. Nupoint 16.2.05.01 Mitel Collab advanced 5.0.2.17-1 MAS 5.0.216.0 MSL...

Has anyone had complaints about the LEDs on the 5330 set not beeing bright enough? In a well lit room they are hard to see. Is there any way to increase the brightness of the LEDs? Is this a POE problem?

I need to setup a large class room for webinars that use a telephone to provide the audio portion of the presentation. I will also need the ability for the attendees to interact with the presenter over the phone. A Polycom conference phone is not sufficient for the room size. Ideally I would...

I am having problems with a Clearone VH20 conference unit behind a 3300 ICP. On incomming calls there is no audio to the caller, we can hear them fine. On outgoing calles it works fine audio both ways. The support staff @ Clearone say it is a Mitel issue. Any one have any suggestions? I am...

I am having a problem with a fax line that I cannot figure out. Here are the details. System A & B are both 3300 ICPs running on 6.0, the systems networked VIA IP trunks. System A has 3 PRI trunks that the DID numbers come in on. The fax machine with the problem is in System B on an ONS card in...

I am having an issue with call rerouting. Here are the details I have three 3300 ICP systems 6.0 networked via IP trunks that share a common Nupoint Voice mail system. System A’s main number 5700 a DN programmed as a single line key on a set reroutes always to voice mail where the mailbox is...

How do I get the Mitel Collaboration Advanced password to sync with the Collaboration Advanced in UCA. I have a MAS server 5.0.208.0 running Mitel Collaboration Advanced 5.0.2.17 and UCA 6.0.220.0. If a user accesses the web portal for Collaboration Advanced with the login and password provided...

I am converting our 5 3300s 4.0 to SDS for a pending upgrade to 6.0. The VAR tells me that all numbers need to be in the directory and not to use the local only directory as stated in the pre migration check. Is this information correct?

I need help setting up multiple DHCP scopes and VLANS on a Mitel 3300 ICP running 5.0. I have a 3300ICP that provides service to 3 buildings and the network admin wants to use a seperate VLAN for each building's voice network. What does the network admin need to program into the cisco routers &...

Does anyone know how to network 2 Nupoint systems? We just up dated our 2 systems to 5.0 sp2 and the ability to give/make a message across the network has stopped working. When I enter the mailbox and select G for give the message it recognizes that the mailbox is a remote box. However, it fails...

Has any one out there worked with this unit Clearone Converge VH20-31. It requires a sip connection to the mitel and I am unable to get it to work. The Clearone support is telling me I need a third party proxy device???? Any help would be greatly appreciated as this is my first try with a SIP...

What is the best way to export the 2k data to the 3300icp? I have ops man to use for data export and I have the 3300 import spreadsheets. Does the spreadsheet share data across forms? example (Multiline DNI set config and multiline set key assignment) Is there a spific order to populate the...

I do not have a lot of experience with fresh installs and can not find specific instructions on upgrading the hardware from LX to MXeIII. The goal is to migrate the system to 5.0. I think all I need to do is install the 4. os and restore the database then up grade to 5.0.

I am having an issue with voice mail and need some help tracking down the cause. Callers are forwarded to voice mail on busy or no answer condition. The callers are presented with the primary greeting, immediately after the greeting they are routed to the system attendant mail box. This...

We are currently using Win-Call and having OPSMAN collect the SMDR daily, using a script we have the SMDR date pulled into the Win-Call server. We have a mix of 3300ICP and SX2000 systems . I would like to be able to have the OPS directory sync to the call accounting database for name...

We are running UCA 4.0 virtual. I am having some issues with clients. The call window has suddenly changed to be only on the task bar or full screen only. I have removed the client and reinstalled still the same. The os is win xp pro

I need to figure out how to return a caller to the original mailbox, after the caller has dialed 0 for the attendant and no one answers the attendant number programed in the mail box. The system is Nupoint IP 4.0 with call director. The mail does not have call director assigned to it

I am having users reporting that voice mail messages are cutoff mid message. We are using a Nupoint Ip ver 14.0.1.28.01 the phone system is a 3300ICP ver 4.0 both phone system and voice mail are connected to a Cisco 3750 on the same Vlan.How do I trace the resources used for the call that went...

Does any one know how to do a restore from a backup on UC3.0