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  • Users: cordas
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  1. cordas

    Integrate ICM with Verint recorder

    Hi all, I need to integrate the ICM (version 5) with the Verint Impact 360 recording. What do I need to create in the ICM to send info about number of agents logged and other info to the Verint software? Does this work with CTI? Regards, Rui Cordeiro
  2. cordas

    More than 2 re-route

    Hi all, Mitel 3300, 7.1 system. I need to have incoming call to, let's say, 3000, if no one answers for 20 seconds it must ring in 3001 and so on until it gets to 3006 ,then back to 3000 and start all again. How can I do this, if it's possible. Thanks for your help. Best regards, Rui
  3. cordas

    SIP problem on 3300

    I have a 3300 with 7.1 and SIP configured, I can see in the logs that the 3300 can talk with the SIP Proxy and register but when I place a call I get: Log Type: Maintenance Log Number: 4830 Severity: Warning Date: 2007/Mar/22 Time: 12:06:10 Source: SIP_SSM_APP...
  4. cordas

    MOH bad quality

    I have a 3300 with 7.1 and I'm having problems with the MoH, some calls have a very bad MoH sound (when they are on hold) and others have normal MoH. Is there any thing I can check to solve this? Best regards, Rui Cordeiro

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