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  • Users: RattFang
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  1. RattFang

    ICM 6.0 Stuck Agent

    Hi! We run ICM 6.0 in a mixed environment of Avaya G3r's and 8700's. We use mostly longest available agent type call routing. Approximately a year ago we noticed inequitable queuing between our sites. This is to say, one call center would be hammered with calls while call centers with same...

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