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Definity R9.5 with group page but no splash tone on 6408D+? I thought that you should get a splash/warning tone before the speakers opened? This scares the heck out of people. I have set this up on other systems and I don't recall having to do anything special to receive tone. Thank you for any...

Has anyone been able to get a remote IP phone to work without VPN? We have a customer who went from a Prologix (CLAN & Medpro with public addresses) to an IPO. We configured LAN2 with a public address in hopes we would be able to keep the setup for the remote phones the same...point them to the...

New to the Samsung product...how can I setup a phone to cover to another phone if not answered (for all calls)? Can I assign multiple call coverage buttons for the same extension on the covering phone? If phone A has an active call and phone B has a CC button for phone A, can phone B answer the...

When an incoming call to an available ACD agent is presented and the agent does not answer the call it goes to that individual's voicemail. Is there a way to have the call go back into the queue instead of to voicemail? Unfortunately the agents don't always remember to go into an unavailable...

Avaya CM 3.0 - Is there a way to manipulate/mask a calling number to show differently on the phones. These are DID calls and do not go through a vector. I have seen threads stating to use EC500, is that the best way or is there another way to accomplish this for multiple calling numbers? Thanks.

I am installing a new G650/EPN at a remote offices and I am wondering if I need a new license file in order to add another IPSI? Is this the case? I have installed the IPSI interface and cabinet but can not get it working...service state is out, control state is active. If I do a test license...

S8500/G700 with LSP running CM 3.0.1... We are using two tenants, one for each of our two locations. We have location one setup as tenant 1 with attd group 1 and location 2 setup as tenant 2 with attd group 2. Attd 1 is assigned to tenant 1 and attd 2 is assinged to tenant 2. We have a main...

We have a modem connected to our Nortel phone system but we can not get the login prompt. When we try to dial into the phone system using hyperterminal from a PC with a usb modem we just get the blinking cursor. The modem on the PC end see the key strokes as the TD light blinks but the RD light...

Will automatic privacy work for lines? If an extension picks up a call on a line and puts that call on hold, is there a way to avoid that line or call being picked up by another extension? Or should we just use call park instead? Thanks.

How can you change the soft key buttons on a 2420 set type? Thanks.

We have recently switched to (Paetec) MPLS for our data network and one voice PRI is being handed off the MPLS router. We have an S8500 with two G650 gateways with the one MPLS PRI, as well as one standard PRI and copper trunks for backup and before the the install of the MPLS network we never...

How do you configure a G700 with and S8300 LSP to auto-fall back to the primary server? We have setup recovery rules and assigned them to the media-gateways but the gateways never re-register with main server/processor when the network has been up and stable after the set time. Can anyone tell...

We have an Avaya S8500 at the main location and a G700 at the other location and each has an attendant console. Main site is attendant 1, ext. 3000, tenant 1 (group 1) and the other is attendant 2, ext. 4020, tenant 2 (group 2). When attendant 2 is on the phone and a call comes into 4020,from...

I have added a caller app and recorded application prompt 1 and added prompt 1 to the announcement list. When I send the prompt to the phone to listen to it, it plays but when I call the number I don't get the prompt. I can still press keys and it sends me where the call needs to go but there...

Is it really necessary to load the authentication file for an LSP? Won't it get the translations from the main server?

I have a G350/S8300 CM 3.1.4 LSP that I want to add on the S8500 CM 3.0.1 but the only commands available are display and change lsp. I have used add survivable-processor in the past with CM 3.0. Is change lsp the proper command or do I have a licensing issue? Thanks.

We have tried both PBX extensions (Avaya S8720s) and POTS lines but are having problems with data transfers from our AS/400 and retail server modems dialing out to other locations not completing/failing. Switching from PBX to POTS or the other way sometimes seems to help a bit (or coincidence)...

We have tried both analog PBX extensions (Avaya S8720s) and POTS lines for our AS/400 and retail data transfers to another locations and we have problems with both as the tranfer fails quite often. Switching between PBX extensions and POTS lines sometimes seems to help for a little bit (or...

Is there a way to enable do not disturb or not have a phone ring at all with bridged appearances on a as needs basis? If we use DND the bridged appearances ring. If we use SAC the phone itself will give one abbreviated ring but we don't want the phones to ring at all. Is this possible?