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Hi guys, due to a merger I have been asked to inform the clients that call our call center of a new number to dial. Currently I am forwarding the old call center number via the IPOffice to the new number which is an external destination. Call forwarding does not play a message before...

Recently did an upgrade to 8.0.44 and a few weeks after we starting experiencing our IP phones constantly restarting. They seem to be getting random VLan Id's and are having trouble getting DHCP. Has anyone else experienced this? I have tried to download 8.1 but Download website keeps telling me...

I have 5 offices all running IP500's. They have been interconnected via an Verizon MPLS network for about 3 years with little to no issues with voice quaility. We recently had an inadvertant circuit disconnect by Verizon in our VA office which has been restored. During the outage I upgraded all...

Can anyone tell me which is the highest priotity on SIG DSCP? 34 or 0?

I'm running VMpro and an IPO 500. I wanted to set up an ext that would be a message alert which would hang up when complete and would answer immediatley without the caller hearing a ring. For instance when I dial the ext now it rings once then picks up, Can I eliminate the ring? I realize it's...

We are currently adding a predictive dialer to our phone system. One problem that we experience is that the Avaya IP Office 500 plays a tone that is not recognized by the dialer. Does anyone know how to program a fast busy when the far end disconnects?

I know IMS is old and I should probably upgrade to UMS but that is costly and is in future considerations. Right now I have IMS running and still working, the problem I have is that for some reason all emails generated by IMS do not get forwarded by active sync to my iphone and Droid users. My...

Just looking for a reccomendation. Is there a SIP softphone that anyone would suggest or had any luck with? Thanks

Over the course of the last 6-7 days I had to relocate an office. My Avaya 406 was down for a couple of days pretty much a long weekend; 3 days. When I moved the system and brought it back up it appears that the Management Console no longer sees the Dongle. All my licenses are now "Invaild". I...

We have 5 sites connected on an MPLS network. All 5 offices are on a Small Community Network. We recently installed Video Conference equipment. During our first two weeks we found that all conferences were disconnected after 15 minutes and the log showed that H225 was disconnected. After much...

Is there a way to record a message in a voicemail box and then send it to everyone in the company? I am running an IP500 on 5.0.8 and Voicemail Pro 5.0.21.

I upgraded my Conference Center to CONF3_2_20 since I upgraded my IPO500 to 5.0.08 and my VoicemailPro 5.0.21 but now I get spuractic "conference not acessible" messages. Sometimes the conferences work and other times they don't even get the message "Please enter your conference ID" instead it...

I have staff that are calling various numbers all over the country and even international. The problem they are expereincing is that the line disconnects before they finish dialing. It appears to me that since they are looking at a computer screen to get the numbers and then looking back at...

I recently installed a new IPO500 that I wanted to add to my exsisting SCN. My vendor sent me the disk for 5.0 and I didn't think anything of it. I completed the install Thursday and was doing some tweaking all day yesterday to user specifications. Well I noticed that I could not call the other...

Ok I was playing with the VPN firmware upgrades and something went awry and I now have a few IP phones that have the VPN software on it that are not suppose to have it. is there a way to roll back the firmware?

Whats the best way to set up a night attd button and the route to make it work?

Does anyone know the what is required to install a VPN enabled phone on my IPO 500. I pretty sure I need a 5621 phone but do I need a license? Can I create the VPN with my Sonicwall?

I realize I might be in the wrong place since I do not believe my question falls under this catagory but I thought maybe someone can point me in the right direction. I have a US Robotics modem that all the default dip switches are thrown including auto-answer however when it is attached to my...

Can anyone breifly go over the configuration to put a remote office on the centralized voicemail? I have 5 offices all running the same version of 4.2.(14)and they all are in a small comunity network. Now I want to set up centralized voicemail and my question is... do I need licenses on each...

Can anyone recommend an Avaya IP phone that I can build a vpn within for a remote user? I have an IP Office 500 and cisco router to the internet on 2 bonded T1's. We currently use Cisco VPN services for our remote users and we previously built a Site to Site VPN for this one user but we would...