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Attempting to use remote-access to deactivate call forward on a station. I have enabled the remote-access, assigned a DID, Authorization Code Required to Yes, Remote Dial Tone to Yes, barrier code, COS for console permission, COR of the station I need to deactivate. I dial the remote access...

The redial from the call log will only dial the first 7 digits of a long distance 10-digit number. What needs to be programmed for the call log to recognize the 10-digit number as long distance and add 1+ to the front of it during redial?

A customer would like a listen only or bulletin type voicemailbox on an ESNA system, no ability to leave messages by callers. Is this able to be done? I was thinking configuring a feature group would be the way to go but not sure.

Looking for info on how many voicemailboxes are available on the ESNA system. Where is the licensing stored on the server to identify this number?

I want to add a call appearance to an extension, but the call appearance is not assigned to a station. The DN would only appear on the extension and not have a physical station of its own. Is this possible?

Octel calls it Enhanced Call Processing (ECP). Call Pilot uses Application builder. What does Modular Messaging use to create a menu type mailbox where callers press a key to be directed to a certain extension.

The ability to conference has recently stopped working. Pressing the conf key on an active call draws dialtone and places a call to the next party, but pressing conf key again drops the first caller instead of joining the parties. There are 4 conference bridges assigned, 2 IOS Enhanced CFB...

Have an issue with a user that manually call forwards their number to another internal number. The transfer takes place, but forwarding is never invoked at the forwarded to DN. I have set "cvg after fowarding" to Yes on the forwarded to DN and no change. Is there something else to look at?

We have a CS1000 that is at Rls. 5.5. The FW for the 1120/1140 IP sets that are loaded on the Sig Server is C4I. There are a number of IP sets that have been deployed that have newer FW versions installed. The highest being C7M for 1120/1140 sets. The UNIStimV is something I am unfamiliar with...

A phone set with caller ID will have an appearance of another DN that the customer does not want incoming caller ID to display. This appearance will not have a TN assigned. Is it possible to not display incoming caller ID on an appearance with no TN? Or will I need to assign a phantom TN...

I do not know the ip address of element manager for the CS1000. We typically use telephony manager or the command line to interface the PBX. How can I go about determining what the address is?

I am totally untrained and new to modular messaging. I have configured a class of service with the notify me option and assigned it to a mailbox. I launch subscriber options and configure to allow paging to a pager number. However, it does not work. What is the call path that would be used to...

I'm pretty sure of the answer to this, but this a a sanity check. Is is possible if all members are busy in one hunt group to hunt to another hunt group? The way I know hunt groups, if all members are busy, callers enter a queue or get busy tone. I have a customer that has made a "hunt matrix"...

We have been notified that the process by which our customer was able to transfer calls has changed. The customer states that call comes in, they hit the soft key for TRANSFER, get dialtone, dial the DN to transfer to and see the soft key for CONNECT. If they hit CONNECT at this point, they are...

Our current setup has forwarding working like this. 2 users have their own voicemail on each of their lines. User A manually callforwards their line to user B. Someone calls user A and it forwards to user B. If user B does not answer, user A's voicemail picks up, not user B's The customer...

Users have reported that calls received between 12pm and 1pm reflect in the call log as 00:00 to 00:59. Should a call come in at 1 pm, it reflects as 1pm. There are 1120 sets on this same system. and call log times reflect correctly on them. Any ideas what may be occurring here?

Users that have a profile to save messages for 15 days are intermittently getting Octel recording that says messages will be saved for one day. Short fix was to delete the user mailbox and add back to system. Is there another cause for this to be happening?