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Recent problems with phone paging lock ups and users just getting busy signals. This happens about once per week. Bogen DFT 120 connected through trunk. Doing a status on the trunk when locked shows in-service active but shows no connected ports. A busy and release fixes the problem but I'd like...

Trying to get a directory assistance wildcard working 91xxx5551212 on a 3300. ARS has entries for all LD 912, 913, 914 ect. with 9 digits to follow to go out route 1. 91xxx5551212 is programmed to go out route 2 but if i dial for example 912625551212 it always goes out route 1. If I delete the...

Need some help with this one; trying to add a 13th 3300 to our network. I have entered the 13th site in Network elements which is suppose to add an entry into ICP/PBX Networking which did for 10 sites and those ten sites are working fine but I have two sites that do not have an entry in ICP/PBX...

I have a very simple script to set the time on my CSUs but I have a problem when telnetting to them. The first telnet attempt sometimes fails but always works on the second try. Is there a way to repeat the connectmanual TELNET command if it does not see the waitfor "password:^M^J"? Much...

Have a hunt group set up and internal calls are not routing to the RAD when the group is busy (they just hear busy tone, external calls work fine. The RAD is set up internal through the 3300 VM. If I change the COS RAD option for the VM port to no the calls route so it appears to be a COS issue...

I have the need to utilize two separate printing applications; SMDR is using LPR1 (this smdr application only supports serial so I can’t use tcp port 1752) and need the second application, hourly traffic reports to use the virtual NETWORK_PRINTER. Has anyone used the virtual NETWORK_PRINTER if...

ICP 3300s all running release level 4.2 and software load 10.2.0.26_2 Trying to remove decommissioned 3300 controllers from Network Elements. I believe all programming has been removed. I was able to delete 2 of the 5 controllers from network elements but 3 of the controllers give the...

We are several revs behind with our Teleworker software we are at 4.1.28 and would like to go to latest 7.0. We are all set with the AMC but we can not go directly from 4.1.28 to 7.0. We need to go to 4.5 first but our Vendor can’t seem to come up with 4.5 does anyone have 4.5 stashed away...

Can anyone from the group interoperate the SMDR flow below and explain why calls are being route optimized? Running ICP 3300 4.1. 02/11/10 11/02 14:56 0000:00:21 X403 *** P050 005 P050 I P800 817 9205852967 (Call comes in on MSDN trunk X403...

Hi all, Received the email below from my call center manager on how calls are presented. Any suggestions? Running MXE 3300 4.1. Phones are all ss4025 Thanks I need some ideas as to how we could handle identifying calls coming in from a certain queue. This would be infrequent but high value...

I have been asked to look into setting up a CTC (click to call) option on our web site so customers can input their phone number and our PBX will call them. Has anyone gone through this exercise and what would the interface be for a Mitel MXE to receive and except request? I just need to handle...

Looking at the voice quality stats on the 3300 and I show sporadic E2T G729 calls/sequence numbers with packet loss. 1 here 4 there. Have also had complaints about short periods of garbled voice quality. Should I be seeing any packet loss on calls that are QOSed and priority qued? Running MCD...

I’m have voice quality issues between two ICP3300 running 4.0sp1. Calls are iptrunked through e2t using g729 over a MPLS WAN Complaints are random garbled audio, call quality will be good and then one end will get the garbled audio for a few seconds and then clear up. Everything points to a...

Migrating a database from a SX2K to MN3300 fails using the Software Installer tool. I first installed 10.0.1.22 on the MN3300, and then used the SI tool to migrate the SX2K datasave from OPSMAN. The SX2K is running 34.2.7.4. I also used the SI tool to reinstall 10.0.1.22 and migrate the...

I would like to upgrade my old MX3300 from current software version of 7.1 to latest version 10.0 to take advantage of the new features. I see in the release notes the system controller RAM needs to be at 512. Since I am only at 256 is my current controller upgradeable or do I need a completely...

I’m trying to get the attendant login names to show up in the traffic report with no success. If I turn on attendant name in smdr setup I see the stream change from ATT1 to what ever their windows login is but the traffic report does not change still shows generically as console 1. Is there a...

I’m doing a brand new setup of a MXE ICP3300 running 10.0.0.10_2. I’m all set to do the install with the exception of a minor alarm “DSP status 5 total in system with 60% unavailable.” I believe this may have something to do with not having enough DSPs to support the compression licensees...

Has anyone else run across a problem of enterprise Manager reporting "Lost connectivity to Node" when connectivity has not been lost?? We continually run into this problem, selecting update now does not fix it. To test I setup a constant ping to the node from the eMan server and the pings never...

I am having trouble syncing the time on one 3300ICP in the network from OPSMAN / Enterprise Manager. Other 3300ICP and SX2000s are syncing the time correctly. OPSMAN is able to perform a backup from the 3300ICP in question. Directory synchronization and MAC changes are also failing. How...

I inherited a BCM 400 3.5 through a company acquisition and I’m getting user complaints of random calls dropping. Both inbound and outbound. 12 trunks, 3 analog trunk modules. The users state they will be in the middle of a conversation and they just hear dead air on both ends, no dial tone is...