Search results for query: *

Setup a 3904 phone with a primary line only. The hunt is set to VM, however if they are on the phone and someone calls, they get a fast busy. If the call is from internal they get a fast busy with destination busy. Have another phone that already existed and setup the same way, and that phone...

I have an 800 number that is pointing to DNIS 6071. I also have 2 switches, an opt61 and opt11. Opt 61 is our main switch and I'm trying to program the 6071 on the opt11 switch. In load 87 I am trying to add the CDP to opt61, but I am getting an esn138 error message. Number of steering codes...

I am trying to remove one of the IDGT's from the IDC data block table, but am having problems. I want to remove the 6034 IDGT only. SCH5818 states that the DNCO is still in use. How do I remove the on IDGT. DCNO 2 IDGT CDGT 6033 6033 6034 3034 REQ out TYPE idc CUST 0 DCNO 2...

I have an 800 number that is not programmed anywhere on our phone switch that I can see, however when I call it, it goes to our ACD Que as it should. I have a request to add another 800 number into the que. Without creating a phatom phone, how would I perform this action? Maybe using the DNIS??

How do I resolved an issue the our Opt 11 switch displaying only the 4 digit DN when calling outside of PBX? Our main switch is the OPT61 and everything comes thru this switch. OPT11 have about 10 phones. Today users on the Opt11 were not receiving any calls. When dialing thier ext or...

Is there a way to pull a report of phone calls transferred from an attendant console to an ACD que or another ext? Basically I got a request to find out how many calls are transferred from the front desk to our small ACD que.

I am able to get the headset to beep and pickup when I am away from my desk. However, if someone from the outside calls, I don't hear the headset beep. It does beep when the caller hangsup. Any ideas as to why it does not beep when an external call comes in?

My event log is full of DTA019 error on loop 2 since Friday evening. I performed a rcnt today and everything seems to be fine. Is this local or from the CO? PRI TRK LOOP 2 TRSH CNT: BPV -000 SLIPD -000 SLIPR -001 CRC -000 LOSFA -101 0S_BPV -000 OS_LOSFA -000 OS_YEL...

I have been requested to provide a report on the traffic to our attendant line. Basically, they want to know what the receptionist have been doing of how many calls come thru and how many calls were abandon? Please assist.

We setup 4 digit dialing to our Mexico site for CA. As of last Thurs we are unable to dial. We get a busy signal. Here is a printout of what we setup. We setup route 44 and 13 to dial out and to let them call us. What could be wrong? TYPE TLST TKTP DID ROUT 44 DES MEXICO TN 028 01...

Users say when they talk to a person they will randomly hear dead air for a second or so and then hear the caller again. It's as though they are losing signal for a sec and then comes back? The end caller can hear them fine without any dead air but they seem to get it without any warning, will...

I have 10 people setup to answer the help desk phone. The help desk line is set to primary key 0 and rollover key 1. The other nine people have the help desk line and rollover line set to key 3 and 4. When the help desk phone rings, and is picked up, that phone does not display another help...