Search results for query: *

So... I'm getting these scrolling messages: AUD313 00001548 DIAL 00000000 0031D121 00002089 00000002 I get the AUD0313 description: AUD0313 Invalid screen state on M3000 TOUCHPHONE in dialtone queue. The valid state is DIALTONE state or CONFERENCE/TRANSFER/DIALTONE state. TERMINAL TN, QU_IN...

Hi - running CallPilot 4.0 on CS1000. Office Manager wants to be able to remotely 'turn on' an emergency recording announcing to callers that the office is closed due to inclement weather. Is there a general guideline for getting me headed in the right direction? Like - do I do this in...

I was under the impression that if, in the INT_DATA block, the 'Call To Vacant Number' was set to ATN, that unassigned DID's would ring to the Attendant. Not working for me. Here is my INT_DATA block: TYPE INT_DATA CUST 00 ACCD OVF OVF OVF ATN CTVN OVF OVF OVF ATN <========= MBNR OVF OVF OVF...

Hi - got handed a number from the telco that I need to IDC. So, after adding the # to my IDC table and still not getting the correct treatment, I found that the route did not have that IDC table defined. When I tried to add the IDC table to the RDB - I discovered I can't. The Route Data Block is...

Got a Release 2 BCM50 with CallPilot voice mail. Got a line configured to ring to DN 385. Rings fine, then goes to voice mail. When I use the programmed feature key for VMail Interrupt - or even when I use <Feature 987>, the call stays in voice mail and on the display (of the i2004 phone), it...

We have a haunting issue with calls on hold – just wondering if anybody else has ran across this… Not release specific. We have callers who, when placed on hold, are sometimes ‘transferred’ out of hold and into another talk path. Nortel is calling this “Cross-connect” (Not ‘cross-talk’ -...

Having some clarity issues about getting CallPilot to answer C.O. lines... I've already told CallPilot to answer lines in the Operator Settings, and I've configured the auto attendant to answer each line after 4 rings. I'm stuck somewhere here... That's not all it takes for a Line to be...

I've got a supervisor who wants a DID to appear on her phone, and her assistant's phone. Got it. They want a mailbox associated with that DID/Line appearance/Ext. Got it. Now all we need to do is initialize it. When we go in to her phone and do Feature 981, I'm pretty sure all we are doing...

I reboot BCM400, Rls 3.7, running Call Center. Should I restart the services on the RCC server, or reboot, or will it resume collecting data on it's own?

For those of you using SWCP/CCMM, I would like to hear what your interpretation is of a configuration parameter called "Call-back", in the context of the DTH & Transaction Monitor Configurator. The only Nortel documentation I can find on it - if you dare to make sense of it - reads: "In the...

Whenever I make a change to a DN's CPND, I also go into CallPilot to make the name change for the mailbox. To date, the process I've been following to do this is to delete the previous user's mailbox and then create a new mailbox (same extension) with the new user's name. I haven't been to the...

Any idea if there is a configuration parameter I am missing that prevents ACD calls from presenting to Agents when they are on their personal line? When extensions are logged on to the ACD and a call is made using their personal line, they are still receiving calls coming in through the ACD and...

Any way, on a digital set, to configure it so that when you pick up the handset, the prime key is automatically on an external trunk (so you don't have to dial '9')?

I'm going to be remotely installing a patch tonight in a BCM400 3.7. I haven't tried it before - (read - "I'm a virgin") Any gotchas I should watch out for?

... anybody using this application/solution on top of their Nortel PBX/Symposium platform? We've got it on top of Symposium 5.0, CS1000M 4.0. Just curious who else has gone through hell...

Has anyone ever added an extra internal hard drive to their BCM(400)? I'm wondering if it's even possible...

I had an interesting discovery when our IP phones were going through an endless reboot cycle upon boot up... We have two signaling servers (for redundancy) and are load sharing the TPS services, so the number of IP phones registered to one signaling server is (usually) pretty close to the...

Anybody used Nortel's Common Network Directory (CND) in conjunction with Telephony Manager 3.0? CND came with, and we installed it on, the TM 3.0 server. I've been able to successfully configure CND to synch with our corporate Active Directory via an LDAP server. So I've got things like user...