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Okay, so I've been banging my head against the wall for a few days now. In Workplace (IOS and Vantage), when a caller calls, the Cover Group Name displace instead of (or in addition to) the CallerID. In the log, however, it displays the CallerID after the call has been presented. So if you...

Interesting question. Is there a way to setup the IPO so that you do not require an ITSP for incoming? Let's say for instance that I purchased a line from someone (analog for reference) of 14135551212. Can I allow any SIP provider (that is not a sip provider currently) to call the number at...

Okay... Before everyone jumps all over me about asking this question that has been asked in the past, I want to say this is not an HR issue. You can't say "fire the person who gives out the number"! That simply isn't going to happen. There are circumstances where we need to block the CLID on...

Has anyone been able to get DSCI working with the IPO? This is over the internet as opposed to a proprietary link. I just can't seem to get it to register. It is my understanding that the underlying infrastructure is built on Broadsoft. When I go into monitor, there is no attempt at...

Okay, so I am certainly not an Asterisk guru by any stretch of the imagination. I have a client that uses it however and they are experiencing a strange problem. An incoming caller will select an option that forwards to a particular extension, the phone rings and then is goes to VM. The VM...

Has anyone run across a 9630 that says "No Ethernet". Does this sound like someone sauteed the board? Drew

Does anyone know if it's possible to shut off the backlight on the 9600 sets like on the 4625, 4621, 16xx? Avaya logo dances on the screen after screensaver setting. Drew

In 5.0, has anyone noticed that the callerID doesn't work too well for CallCentric? My callerID comes in as "56f25b5c98aaf...". It used to work pretty well in 4.2. I've hear that there is a Tek-Tip out there for this. Does anyone know what it is? Drew

Okay, so here's the layout... We have What's UP Gold (network monitoring application). It is on a physical PC and is working okay. It send email for a node outage and also communication verbally through the PC speaker. Here's the question... Is there a down-and-dirty application that will...

Has anyone successfully installed PM Pro and enabled Outlook screen popping with success for Outlook 2007? I have it installed on 2003 and it works fine. 2007 does not however. They can dial out through Outlook using TAPI without issue. Just can't pop outlook contacts with PM Pro. Drew

I've noticed at 2 locations, 46xx and 56xx phones randomly rebooting. Sometimes, right in the middle of a call. The phones are new and used so that isn't the issue and it appears to eventually cycle through all the sets. In one location, I believe that that phones where up to date, however...

Just installed a 3616 and SVP/AVPP. Is there any way to control the ringer volume? Also, is there a tech tip or installation procedure documented specifically for the IPO? Drew

We have a PRI that presents 4 digits to the IPO. The extensions are a matching 4 digits in length. Would it be prudent and is it possible to use a single entry in Incoming Routes as opposed to individual ones? If so, what is the syntax? Drew

The question is a bit deceiving, however, we'd like not to use the time profile in VM (or time profile in Manager) to control when the huntgroup goes to a night message. We'd like to have a variable night mode based upon the last user logging out. And subsequently a day mode when the first...

Does anyone use DIDWW. All of a sudden I have no audio during calls. The call establishes, is answered, then no audio. I packet trace shows chronic pings coming from the IPO for some reason. If you sniff the traffic using your favorite little hijacking utility. You can actually hear the...

Is anyone have a problem using the PostMessage action in VMPRO? I have the latest (not the Chain Store) load and all of a sudden it stopped working. I record a wav file, ask for extension which is sent to $KEY and then send post message to PAGE:$KEY Now, it goes through the process and...

Okay. So I installed 4.1 and the IP sets downloaded the latest firmware v2.8 for 46xx sets. Now it never gets past the Discover x.x.x.x (x.x.x.x is the ip of the IPO). It loads the firmware, gets and IP Address, requests 46xxsettings.txt and 46upgrade.scr then stays on Discover. I tried...

Does anyone know when 4.1 (or the next version) is supposed to be released? I see alot of propaganda, but no release.

Okay, this should thoroughly rack everyone's brains (whilst not a monumental task, it has mine). So, the text version is: 1) I'm VPN'd into work and Nat'd on my side (i.e. I can see them, however, they can't see me). 2) I have a Windows SBS 2003 server that supplies services. The most...

Has anyone found a VOIP provider in the US that allows you to control the outgoing callerID? This would help greatly with twinning. I use CallCentric which works really well as they have a per minute billing structure. However, I've posed the question to them regarding outgoing CLID control...