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Folks, I am adding a station module to an 824; do I need to turn down the KSU or can I add it just like an 0x32 please? Can't remember... been to long...just an 'ole retired phone guy.

Folks, I have a CICS w/7.1 s/w want to use external paging and it worked on the old cabinet, which I replaced due to water damage. tried prs 24 & 25 the breakout on the AMP where the trunks reside; nothing sets are programmed for paging (Y) result: I can't get anything out of the cabinet by...

Folks, we have a BCM w/callpilot in our sheriff's department. The sheriff wants to be able to call & leave messages in a mailbox that has no extension number. I have tried to add an unassigned mailbox (307) with no extension number. I can't get it to work. What have I missed please?

Folks, can a stand-alone Callpilot be added to any of the BCM platforms by just using a digital port or do I need to have keycodes specifically for BCM please?

Folks, can a stand-alone Callpilot be added to any of the BCM line by just using a digital port or do I need to have keycodes specifically for BCM please?

Folks, I made the upgrade just fine and now I need to add station and trunk modules. I know I have to put all of the station mods on the existing 6 port fiber and the trunk mods on the new 6 port card. Questions please: 1: how do I rearrange them on each card please? 2: how will the trunk cards...

Folks, I have a CP 150 w/200mb and 2 skill sets for ACD. I can add/delete/change everything in both applications except: 1) When I hit the "help" button I get the "Internet Explorer stopped working" and I lose the ip connection, and the screen gooes back to the desktop. 2) The same thing...

Folks, where can I get a copy of Manager 3.7 please? I looked in archives and saw that it is available...somewhere. Also I have 2 laptops. One with '98 (for the really old stuff) and Vista on the other. Any probems with either OS please? ORPG ('ole retired phone guy)

I give up! I have a CICS @7.1 with two intercoms. When there is a conversation between two ICM stations, another using the ICM causes what sounds like a call waiting tone that interupts the other conversation in progress. I am missing something.......

Folks, I have a CP 150 working on an Mod 824 w/DR5 s/w. I have a MB user that claims her voice calls (both sides of the conversation) are being recorded into her mailbox. I haven't a clue here! Has anyone seen this please?

Folks, here's another dandy. We have an MICS w/4.0 sw. At 3pm every day, certain phones begin to ring. When you lift the receiver, it stops. On hook it starts immediately. The user must unplug the phone until the next day, when it is ok until 3pm, when starts again. Sounds like a wakeup on a...

Folks, we have tried to upgrade this MICS from 4.0 to 7.1xc several times. We have used the upgrade kit in the following manner: Made backup of existing customer database @4.0 (just in case) Changed out NVRAM from Issue 1 to Issue 2 Bought system up on ROM upgrade tool Turned system down and...

Folks, We just inherited a CP 150 and the default IP address has been changed. I have a laptop w/Vista and MS Telnet (emulates Hyperterminal). Bought a serial to USB cable and went thru the process in the installation manual. No workie. I am beginning to think the problem to be in Vista or the...

Folks, our attorney would like to have the ability to have all voice mail messages fall out as a text message upon demand (probably in Outlook or Word, I dunno). He says he saw it in another attorney's office and would like it as well. We have an MICS (soon to be XC)w/CP 150.I am sure it can be...

Folks, our attorney has a MICS w/CP150 and would like to add a voice to text application. He has seen it in other offices? I am sure we can do this, it's just that it is a new field for us to discover....suggestions please?

Folks, I have 3x8, DR5DS; Caller ID only works when you pick up the handset; tried F811; no workie; also, I am not able to retrieve any of the caller numbers from previous calls...help?

Folks, we have installed a CP 150 behind a large MICS (7.1). Is there anyway to disable the 90-day password change requirement without going through Call Manager?....our people are griping about having to change the PW so often.

Folks, I can't seem to discover how to adjust the gain when paging over the phones (MICS W/7.1). When anyone pages, the audible is so high that it squeals the other phones (feedback). Is there some type of gain control please?

Folks, we are changing out our old Comdial KS to a Norstar MICS w/7.1. According to our tech, the old system could send station's DN to the remote long distance company (in this case Verizon). Verizon then apparently can break out the LD calls via the DZ on the VZ bill. In that way, each...

Folks, I know I've seen this before but I can't remember (it's an old phone guy problem). When I try to enter MB 257 I get this 257>395. Ext/MB 395 does not exist and the stations assigned to the Startalk Flash are 266 & 267. The caller also gets "can't continue" on their phones's LCD and the...