we have an s8500 with modular messaging 2.0. does anybody know how i can have some sort of notification message sent to a cell phone if the user is needing to be contacted if away from her desk? obviously i can do a zero out and have the cell phone ring, but the user doesnt want her phone...
I currently have my boss set up to be able to pick up calls to the helpdesk if everybody is busy or away from their desk. The problem is, he has no way of telling from his phone if there is a call ringing in. He is, however, able to see if there are any calls in queue (if all techs are on the...
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