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Hi - Our switch is on version CM 3.14. I have enabled the Long Hold Recall for 60 seconds in System Parameter Features and it works fine for everyone but the call center agents. Could someone point me in the right direction of what I could have set wrong for the agents? Thank you in...

Has anyone tried to run CCE 2.1 on Window's seven? We only use agent tool bar and screen pops.

Last year we replaced our 19 year old Rolm switch with a S8710 Avaya system with lots of bells and whistles for our Customer Service department (CMS, CCE, Witness Contact Store, Witness Quality). The change to the new system has been quite an adjustment, and we have suffered from many learning...

Hi - We are an electric utility, and we use VDN variables to change call routing during outages. When a variable is activated it routes all incoming calls to our IVR. We would like to have the ability to check a report or log file that tells us when a variable has been changed. Does anyone...

Hi - I am attempting to publish the LDAP in UCC/SA, but recieving an error. Has anyone else encountered this? The Avaya Speech Server Subsystem SA Platform encountered a failure at site AVAYAUCC with description: Error: VAServer: Number of running processes is below the configured threshold...

I am having trouble with MS Word 2003. When closing a document using the inner X or file close, the whole application closes. Any suggestions on how to fix this?

Do you still use announcements that instruct rotary phone users to hold the line and they will be transferred to customer service in your IVRs and Vectors? Why or why not? Thanks in advance!

We are having minor trouble with our MOH. It does not play for calls that are made from our switch and routed back in. For example, if we dial 9 to get an outside line, then dial the DID for one our VDNs. The call will enter the queue and follow all of the steps of the vector, but will we can...